TERRIBLE SERVICE , DONT RECCOMEND THIS SERVICE PROVIDER

I contacted Mondo on the 17th of March for Huawei_E5576-320 (MIFI3) Lenovo_Ideapad 1 Slim I have been following up everyday since then , MTN tells me I need to contact DSV , I call them and they tell me they do not have a package with me and send me back to MTN. This has been going on for days on end now. I called Mondo this morning again after numerous emails just to get told the item I ordered has no stock. The agent was rude and told me she cannot call me back due to high call volumes. I have 5 different email threads about this between Mondo and DSV and every single day I get the same response "provide me with your ID number so I can check" I have even attached the actual contract but they ask me the same things day after day. In 2019 I took out 2 Iphone contracts with Mondo and had the worse experience , management had to get involved as well because of their staffs incompetency and lack of communication. Till today no one from Mondo / MTN has even given me a call to provide me with an explanation