RW
Ramona W
1 reviews | Active since Apr 2018
04 Apr 2019, 11:52
Terrible service delivery
I received a call around the 10/11 March 2019 to offer me the Huawei E5573 LTE router +10GB Telkom data for R 139 which I accepted and was advised that delivery will be within 7 to 14 working days.and was advised that a admin fee of R 99 will be debited within 48 hours after receiving the router. However to date i have not received delivery of the router and the R 99 admin fee was debited from my account dated 19 March 2019.
I have sent numerous email enquiring on delivery to ********** with no response.
Very disappointed in their service.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
04 Apr 2019, 11:55Good day Ramona,
Thank you for raising your query with us.
Due to privacy settings we are unable to view your contact details.
Please can you email your details to *** as we would like to have your query resolved ASAP.
We sincerely apologize for the inconvenience caused to you.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Due to privacy settings we are unable to view your contact details.
Please can you email your details to *** as we would like to have your query resolved ASAP.
We sincerely apologize for the inconvenience caused to you.
Kind Regards,
Mondo Team
Mondo's reply04 Apr 2019, 11:55
Official
Good day Ramona,
Thank you for raising your query with us.
Due to privacy settings we are unable to view your contact details.
Please can you email your details to *** as we would like to have your query resolved ASAP.
We sincerely apologize for the inconvenience caused to you.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Due to privacy settings we are unable to view your contact details.
Please can you email your details to *** as we would like to have your query resolved ASAP.
We sincerely apologize for the inconvenience caused to you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Apr 2019, 10:18Good day Ramona,
As discussed with our consultant, we have resubmitted your order.
We are awaiting receipt of the order number so we can track your delivery.
Please note that we will also arrange for you to be compensated for the inconvenience caused to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have resubmitted your order.
We are awaiting receipt of the order number so we can track your delivery.
Please note that we will also arrange for you to be compensated for the inconvenience caused to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply05 Apr 2019, 10:18
Official
Good day Ramona,
As discussed with our consultant, we have resubmitted your order.
We are awaiting receipt of the order number so we can track your delivery.
Please note that we will also arrange for you to be compensated for the inconvenience caused to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have resubmitted your order.
We are awaiting receipt of the order number so we can track your delivery.
Please note that we will also arrange for you to be compensated for the inconvenience caused to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
11 Apr 2019, 14:41Good day Ramona,
As discussed with Kimona, we are awaiting the order number.
Once we receive the order number we will make arrangements for an urgent delivery to be done.
Thank you for your patience thus far.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, we are awaiting the order number.
Once we receive the order number we will make arrangements for an urgent delivery to be done.
Thank you for your patience thus far.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply11 Apr 2019, 14:41
Official
Good day Ramona,
As discussed with Kimona, we are awaiting the order number.
Once we receive the order number we will make arrangements for an urgent delivery to be done.
Thank you for your patience thus far.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with Kimona, we are awaiting the order number.
Once we receive the order number we will make arrangements for an urgent delivery to be done.
Thank you for your patience thus far.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Apr 2019, 16:05Good day Ramona,
As discussed with our consultant your query is still in progress.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant your query is still in progress.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply17 Apr 2019, 16:05
Official
Good day Ramona,
As discussed with our consultant your query is still in progress.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant your query is still in progress.
We will continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
24 Apr 2019, 16:48Good day Ramona,
As discussed with our consultant your have received your device.
Once our system updates we will make arrangements for your line to be activated.
Also, we will be in contact with you to discuss the amount due to you.
Kind Regards,
Mondo Team
As discussed with our consultant your have received your device.
Once our system updates we will make arrangements for your line to be activated.
Also, we will be in contact with you to discuss the amount due to you.
Kind Regards,
Mondo Team
Mondo's reply24 Apr 2019, 16:48
Official
Good day Ramona,
As discussed with our consultant your have received your device.
Once our system updates we will make arrangements for your line to be activated.
Also, we will be in contact with you to discuss the amount due to you.
Kind Regards,
Mondo Team
As discussed with our consultant your have received your device.
Once our system updates we will make arrangements for your line to be activated.
Also, we will be in contact with you to discuss the amount due to you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
25 Apr 2019, 16:16Good day Ramona,
As discussed with Kimona, your line has been successfully activated and your query is resolved.
We will be compensating you for the delay in delivery. You will receive these funds in your account by 03-05-2019.
Should you have any further queries please email us.
Kind Regards,
Mondo Team
As discussed with Kimona, your line has been successfully activated and your query is resolved.
We will be compensating you for the delay in delivery. You will receive these funds in your account by 03-05-2019.
Should you have any further queries please email us.
Kind Regards,
Mondo Team
Mondo's reply25 Apr 2019, 16:16
Official
Good day Ramona,
As discussed with Kimona, your line has been successfully activated and your query is resolved.
We will be compensating you for the delay in delivery. You will receive these funds in your account by 03-05-2019.
Should you have any further queries please email us.
Kind Regards,
Mondo Team
As discussed with Kimona, your line has been successfully activated and your query is resolved.
We will be compensating you for the delay in delivery. You will receive these funds in your account by 03-05-2019.
Should you have any further queries please email us.
Kind Regards,
Mondo Team