Terrible Service

Not happy with my experience with Mondo and MTN. I had app**** for the home wifi package unaware that this package requires that you connect from 1 address. I spoke to a Mondo consultant and they suggested that I do an early upgrade and Mondo will waiver the costs. I went to an MTN branch and did just that. Now when I view my MTN tax invoice, it reflects an upgrade fee of R1081 that Mondo said they would pay. I had to pay that amount from my own pocket. I spoke to another consultant regarding this issue and he requested that I send my bank statement and the tax invoice to his email so that the issue can be escalated. It's a week later now and I still haven't heard from Mondo regarding my refund. Mondo and MTN service is ridiculous, i regret the day I spoke to their consultant. I requested cancelation with Mondo and MTN its been 4 weeks now. I've been going back and forth with MTN and Mondo regarding this issue for months and it's really getting exhausting now.