VM
Voria M

1 reviews | Active since Dec 2016

02 Apr 2022, 12:17

Terrible service and unauthorized debits

If only I looked into Mondo's reviews before making use of them! 😡 I am extremely upset and disappointed in them. The cold called me and offered me this amazing deal. After I received the router the after sales service was pathetic. I cancelled the deal within the cooling off period and was asked to take the router to the nearest MTN. After having done this, MTN still debited my account. I reversed it at my bank. MTN sent me numerous messages threatening to hand me over. After battling with Mondo to sort it out, MTN debited my account again this month which was a double debit to include the previous month's debit which I reversed. I'm actually very disappointed with my bank as well as they were supposed to reverse and STOP the debit but allowed it to go through again. So now I've paid 2 and a half month's installments and was never even connected. I am extremely upset and want to caution others thinking of using Mondo, to STAY AWAY FROM THEM.

0
Replies (9)
Mondo
Mondo's reply02 Apr 2022, 16:18
Official
Hi, 

Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.

 Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO205915 

Regards, 

The Mondo Team
Mondo
Mondo's reply23 Apr 2022, 12:52
Official
Hi Voria,

Trust you are well.

Please note that your MTN cancellation is currently in progress.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay.

Regards,

The Mondo Team
VM
Voria M's update27 Apr 2022, 21:26
Reviewer Update
I take it that the cancellation has still not been done since I have received no call or confirmation from anyone.
And guess what? I have received another message from MTN advising that they will be debiting my account on the 30th of this month. This is ridiculous! How can a simple cancellation take more than 3 months?
Please advise how to go about claiming a refund on all the fees the bank is charging me for the reversals? I want to be reimbursed!
Mondo
Mondo's reply29 Apr 2022, 09:37
Official
Hi Voria,

Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.

Kindly note that a refund will be processed once cancellation is done.

Regards,

The Mondo Team
VM
Voria M's update30 Apr 2022, 08:44
Reviewer Update
Can you please advise how long this is going to take as I have been waiting for 3 months?
Also, please comment on the fees that I have been incurring as a result of Mondo's incompetence?
Mondo
Mondo's reply01 May 2022, 10:15
Official
Hi Voria,

Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.

Kindly note that a refund will be processed once cancellation is done.

Regards,

The Mondo Team 
VM
Voria M's update31 May 2022, 15:44
Reviewer Update
Good day. So a whole month has passed since your response and still I'm receiving an invoice from MTN. This is absolutely pathetic.
WHY IS THIS ACCOUNT STILL NOT CANCELLED???
Mondo
Mondo's reply10 Jun 2022, 15:18
Official
Hi Voria,

Please note that a follow-up on cancellation has been sent to the MTN Team.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply19 Jul 2022, 13:23
Official
Hi Voria,

Trust you are well.

Please note that your MTN line has been canceled and deactivated.

Your query has been resolved and will be closed.

We do apologize for the delayed response.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team