1 reviews | Active since Dec 2016
Terrible service and unauthorized debits
If only I looked into Mondo's reviews before making use of them! 😡 I am extremely upset and disappointed in them. The cold called me and offered me this amazing deal. After I received the router the after sales service was pathetic. I cancelled the deal within the cooling off period and was asked to take the router to the nearest MTN. After having done this, MTN still debited my account. I reversed it at my bank. MTN sent me numerous messages threatening to hand me over. After battling with Mondo to sort it out, MTN debited my account again this month which was a double debit to include the previous month's debit which I reversed. I'm actually very disappointed with my bank as well as they were supposed to reverse and STOP the debit but allowed it to go through again. So now I've paid 2 and a half month's installments and was never even connected. I am extremely upset and want to caution others thinking of using Mondo, to STAY AWAY FROM THEM.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205915
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO205915
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
And guess what? I have received another message from MTN advising that they will be debiting my account on the 30th of this month. This is ridiculous! How can a simple cancellation take more than 3 months?
Please advise how to go about claiming a refund on all the fees the bank is charging me for the reversals? I want to be reimbursed!
And guess what? I have received another message from MTN advising that they will be debiting my account on the 30th of this month. This is ridiculous! How can a simple cancellation take more than 3 months?
Please advise how to go about claiming a refund on all the fees the bank is charging me for the reversals? I want to be reimbursed!
Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.
Kindly note that a refund will be processed once cancellation is done.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.
Kindly note that a refund will be processed once cancellation is done.
Regards,
The Mondo Team
Also, please comment on the fees that I have been incurring as a result of Mondo's incompetence?
Also, please comment on the fees that I have been incurring as a result of Mondo's incompetence?
Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.
Kindly note that a refund will be processed once cancellation is done.
Regards,
The Mondo Team
Please note that your cancellation has been escalated to the MTN cancellations team for urgent assistance.
Kindly note that a refund will be processed once cancellation is done.
Regards,
The Mondo Team
WHY IS THIS ACCOUNT STILL NOT CANCELLED???
WHY IS THIS ACCOUNT STILL NOT CANCELLED???
Please note that a follow-up on cancellation has been sent to the MTN Team.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that a follow-up on cancellation has been sent to the MTN Team.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
