NN
Namhla N
1 reviews | Active since Jul 2022
12 Jul 2022, 18:58
Terrible service
Rewardsco SA is the worst service provider ever! I wouldn't recommend anyone to use. When they want to secure a sale and bag a customer/client they are quick to call a person. But when you as the customer or client now have a problem with the service provided they don't even bother to pickup the phone to call you as to try and remedy the situation, or as a courtesy that you are a customer under a service provider they service too or trade partner as they refer themselves to be. I'm being billed amounts I never agreed on or was not even informed or clearly advised about and all they say is that "we apologize for the inconvenience" and whatever else does not assist me or solve my situation. One of their agents contacted me and offered me a wifi/data contract upgrade for R169 pm, Which I would start paying on 25 May 2022. Instead on 25 May 2022, I was billed R334.32 and that changed to R532.67, within the same month. June again, I wasn't billed the R169 I agreed to. Now their agent tell me this, "The first bill would have been higher as it includes the pro-rata amount for the 1st month and full subscription for the following month. Please call MTN on 083135 if the monthly subscription is not R169pm". And all this extra or additional costs I was not advised or informed about. This company is that worst, honestly.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
12 Jul 2022, 20:11 Good day Namhla ,
Thank you for taking the time to write to us about your MTN upgrade dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO244970.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO244970.
Regards,
The Mondo Team
Mondo's reply12 Jul 2022, 20:11
Official
Good day Namhla ,
Thank you for taking the time to write to us about your MTN upgrade dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO244970.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO244970.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jul 2022, 13:56Hi Namhla,
Trust you are well.
Please note that as per the MTN deal captured, your monthly subscription is R169 per month.
Due to limited access to the MTN system, you may contact MTN *** for assistance with your bill.
In order to obtain the sale call recording, you may follow the below.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN deal captured, your monthly subscription is R169 per month.
Due to limited access to the MTN system, you may contact MTN *** for assistance with your bill.
In order to obtain the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete an authentication with you and request to speak to the store consultant
- The call will then be uploaded to the store and you may listen to the call at the store
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply14 Jul 2022, 13:56
Official
Hi Namhla,
Trust you are well.
Please note that as per the MTN deal captured, your monthly subscription is R169 per month.
Due to limited access to the MTN system, you may contact MTN *** for assistance with your bill.
In order to obtain the sale call recording, you may follow the below.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the MTN deal captured, your monthly subscription is R169 per month.
Due to limited access to the MTN system, you may contact MTN *** for assistance with your bill.
In order to obtain the sale call recording, you may follow the below.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our Customer Care Team will complete an authentication with you and request to speak to the store consultant
- The call will then be uploaded to the store and you may listen to the call at the store
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
NN
Namhla N's updateReviewer Update
15 Jul 2022, 11:07Good Day,
Your agent Mohammed did an early upgrade on my contract which then came with penalty fees, which he did not inform me about. That's the biggest issue here. Mtn says you he was supposed to tell me all that and disclose additional costs that I'd pay should I accept the upgrade. Which he didn't. Im very confused on who should resolve this cause you people are sending me to mtn, while mtn is sending me back to you. My contract on mtn's side is R175, of which I signed up for or approved for an upgrade contract of R168. So you may have captured it correctly on your system, or not, but on mtn system it's not reflecting what I was told I'd pay or had approved! So who now what should I do?? I never agreed or approved an upgrade of R175, let alone additional fees costs which I was not aware about. Your agent failed to disclose important information to me, for him to get a sale and that to me is violation of the fais act, treating customers fairly and general code of conduct. Who is to fix this noe, cause I'm being sent back and forth?? And at this point I don't want this contract anymore, is causing me nothing but stress, financial burden, anxiety all together. You people are selfish and inconsiderate.
Your agent Mohammed did an early upgrade on my contract which then came with penalty fees, which he did not inform me about. That's the biggest issue here. Mtn says you he was supposed to tell me all that and disclose additional costs that I'd pay should I accept the upgrade. Which he didn't. Im very confused on who should resolve this cause you people are sending me to mtn, while mtn is sending me back to you. My contract on mtn's side is R175, of which I signed up for or approved for an upgrade contract of R168. So you may have captured it correctly on your system, or not, but on mtn system it's not reflecting what I was told I'd pay or had approved! So who now what should I do?? I never agreed or approved an upgrade of R175, let alone additional fees costs which I was not aware about. Your agent failed to disclose important information to me, for him to get a sale and that to me is violation of the fais act, treating customers fairly and general code of conduct. Who is to fix this noe, cause I'm being sent back and forth?? And at this point I don't want this contract anymore, is causing me nothing but stress, financial burden, anxiety all together. You people are selfish and inconsiderate.
NN
Namhla N's update15 Jul 2022, 11:07
Reviewer Update
Good Day,
Your agent Mohammed did an early upgrade on my contract which then came with penalty fees, which he did not inform me about. That's the biggest issue here. Mtn says you he was supposed to tell me all that and disclose additional costs that I'd pay should I accept the upgrade. Which he didn't. Im very confused on who should resolve this cause you people are sending me to mtn, while mtn is sending me back to you. My contract on mtn's side is R175, of which I signed up for or approved for an upgrade contract of R168. So you may have captured it correctly on your system, or not, but on mtn system it's not reflecting what I was told I'd pay or had approved! So who now what should I do?? I never agreed or approved an upgrade of R175, let alone additional fees costs which I was not aware about. Your agent failed to disclose important information to me, for him to get a sale and that to me is violation of the fais act, treating customers fairly and general code of conduct. Who is to fix this noe, cause I'm being sent back and forth?? And at this point I don't want this contract anymore, is causing me nothing but stress, financial burden, anxiety all together. You people are selfish and inconsiderate.
Your agent Mohammed did an early upgrade on my contract which then came with penalty fees, which he did not inform me about. That's the biggest issue here. Mtn says you he was supposed to tell me all that and disclose additional costs that I'd pay should I accept the upgrade. Which he didn't. Im very confused on who should resolve this cause you people are sending me to mtn, while mtn is sending me back to you. My contract on mtn's side is R175, of which I signed up for or approved for an upgrade contract of R168. So you may have captured it correctly on your system, or not, but on mtn system it's not reflecting what I was told I'd pay or had approved! So who now what should I do?? I never agreed or approved an upgrade of R175, let alone additional fees costs which I was not aware about. Your agent failed to disclose important information to me, for him to get a sale and that to me is violation of the fais act, treating customers fairly and general code of conduct. Who is to fix this noe, cause I'm being sent back and forth?? And at this point I don't want this contract anymore, is causing me nothing but stress, financial burden, anxiety all together. You people are selfish and inconsiderate.
Mondo's replyOfficial
15 Jul 2022, 16:42Hi Namhla,
Please note that a normal upgrade was done and not an early upgrade.
Kindly note that we are unable to cancel, as you are out of the cooling-off period.
Should you require a cancellation, you may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that a normal upgrade was done and not an early upgrade.
Kindly note that we are unable to cancel, as you are out of the cooling-off period.
Should you require a cancellation, you may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's reply15 Jul 2022, 16:42
Official
Hi Namhla,
Please note that a normal upgrade was done and not an early upgrade.
Kindly note that we are unable to cancel, as you are out of the cooling-off period.
Should you require a cancellation, you may contact MTN for further assistance.
Regards,
The Mondo Team
Please note that a normal upgrade was done and not an early upgrade.
Kindly note that we are unable to cancel, as you are out of the cooling-off period.
Should you require a cancellation, you may contact MTN for further assistance.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2022, 08:29Hi Namhla,
The upgrade which was done does not reflect as an early upgrade.
As per the system, your subscription is correct.
You may contact MTN for further assistance regarding your bill.
Regards,
The Mondo Team
The upgrade which was done does not reflect as an early upgrade.
As per the system, your subscription is correct.
You may contact MTN for further assistance regarding your bill.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 08:29
Official
Hi Namhla,
The upgrade which was done does not reflect as an early upgrade.
As per the system, your subscription is correct.
You may contact MTN for further assistance regarding your bill.
Regards,
The Mondo Team
The upgrade which was done does not reflect as an early upgrade.
As per the system, your subscription is correct.
You may contact MTN for further assistance regarding your bill.
Regards,
The Mondo Team