LH
Laercé Heslop
1 reviews | Active since May 2019
07 Apr 2022, 12:37
Terrible service
Terrible experience. Systems have been offline for 3 days. I got through to a very rude lady named Shenisha or Senisha who refused to put me through to a senior person and when I asked her to give her full name dropped the call in my ear. This is the worst service I have gotten from a place ever
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
07 Apr 2022, 12:57Good day Laercé,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208524
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208524
Regards,
The Mondo Team
Mondo's reply07 Apr 2022, 12:57
Official
Good day Laercé,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208524
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208524
Regards,
The Mondo Team
LH
Laercé Heslop's updateReviewer Update
07 Apr 2022, 13:32I need someone to call me urgently. I have been waiting for two weeks for a phone that you guys cancelled the application for?! No notice nothing. I’ve just been waiting after two of your agents confirmed that both of my devices will be delivered. Now there is only one coming!
LH
Laercé Heslop's update07 Apr 2022, 13:32
Reviewer Update
I need someone to call me urgently. I have been waiting for two weeks for a phone that you guys cancelled the application for?! No notice nothing. I’ve just been waiting after two of your agents confirmed that both of my devices will be delivered. Now there is only one coming!
Mondo's replyOfficial
29 Apr 2022, 09:30Hi Laercé,
Trust you are well.
Please note that your recent MTN application which was done by Mondo reflects as canceled.
The above query will now be closed.
We do apologize for the inconvenience caused.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was done by Mondo reflects as canceled.
The above query will now be closed.
We do apologize for the inconvenience caused.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply29 Apr 2022, 09:30
Official
Hi Laercé,
Trust you are well.
Please note that your recent MTN application which was done by Mondo reflects as canceled.
The above query will now be closed.
We do apologize for the inconvenience caused.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was done by Mondo reflects as canceled.
The above query will now be closed.
We do apologize for the inconvenience caused.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team