IS
Itumeleng S
1 reviews | Active since Jan 2017
26 Oct 2022, 09:07
terrible service
i received a call for an upgrade on my data, however the sales guys did not explain that i need to pay an early cancellation fee.
i would not have upgraded my account if they explained i need to pay R1000 on the cancelation fee
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Oct 2022, 09:26Good day Itumeleng,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291314
Regards,
The Mondo Team
Mondo's reply26 Oct 2022, 09:26
Official
Good day Itumeleng,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO291314
Regards,
The Mondo Team
Mondo's replyOfficial
05 Dec 2022, 13:45Hi Itumeleng,
Trust you are well.
Please note that we have submitted a credit/refund to our Finance Dept.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have submitted a credit/refund to our Finance Dept.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply05 Dec 2022, 13:45
Official
Hi Itumeleng,
Trust you are well.
Please note that we have submitted a credit/refund to our Finance Dept.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have submitted a credit/refund to our Finance Dept.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team