ST
Sumendren T
1 reviews | Active since Jan 2023
04 Jan 2023, 15:44
Terrible Service
Terrible service! I upgraded two of my MTN contracts on 30 November 2022 via Mondo, however, they only activated one. I did both over the phone with one of the agents. I called them to query this and they cannot give me an answer as to why the second one was not upgraded. I requested the call recording and they told me to go to a MTN store and have them request it. Why?
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
04 Jan 2023, 16:11Hi Sumendren ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325688
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325688
Regards,
The Mondo Team
Mondo's reply04 Jan 2023, 16:11
Official
Hi Sumendren ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325688
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325688
Regards,
The Mondo Team
Mondo's replyOfficial
09 Jan 2023, 15:30Hi Sumendren,
Trust you are well.
Upon viewing your MTN profile, the second application that was processed by Mondo reflects as cancelled and we did find that an upgrade was done in-store.
Due to the above, your query will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Upon viewing your MTN profile, the second application that was processed by Mondo reflects as cancelled and we did find that an upgrade was done in-store.
Due to the above, your query will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply09 Jan 2023, 15:30
Official
Hi Sumendren,
Trust you are well.
Upon viewing your MTN profile, the second application that was processed by Mondo reflects as cancelled and we did find that an upgrade was done in-store.
Due to the above, your query will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Upon viewing your MTN profile, the second application that was processed by Mondo reflects as cancelled and we did find that an upgrade was done in-store.
Due to the above, your query will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team