JB
Jermaine B
1 reviews | Active since Jul 2021
19 Jul 2021, 10:39
terrible service
I been trying to cancel my data sim contracts and I been battling for the last three months - your call center agents are also not helpful at all please call me urgently
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
19 Jul 2021, 10:48Hi Jermaine,
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query.
Your Case Number is: RCO127631
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query.
Your Case Number is: RCO127631
Regards,
The Mondo Team
Mondo's reply19 Jul 2021, 10:48
Official
Hi Jermaine,
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query.
Your Case Number is: RCO127631
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query.
Your Case Number is: RCO127631
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2021, 13:57Hi Jermaine,
Trust you are well.
As per your telephonic discussion with Nicole, please note that you may contact Telkom for assistance with a cancellation of your Telkom contracts.
Kindly note that your query will now be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that you may contact Telkom for assistance with a cancellation of your Telkom contracts.
Kindly note that your query will now be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 13:57
Official
Hi Jermaine,
Trust you are well.
As per your telephonic discussion with Nicole, please note that you may contact Telkom for assistance with a cancellation of your Telkom contracts.
Kindly note that your query will now be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that you may contact Telkom for assistance with a cancellation of your Telkom contracts.
Kindly note that your query will now be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team