TERRIBLE SERVICE

I took out a 200GB month to month data sim contract on the 24th of July, and I was promised that my sim would be delivered within 10 working days. It's been more than 15 workings days, and I have not received my sim card. I have been calling the Mondo contact center for the past 2 weeks and I am being sent around in circles. I called again today, and I was informed by one of your agents Guran Pillay, *** that my sim order was cancelled by MTN and he referred me to MTN. I called MTN direct sales, and spoke to Sithabile Simaile ref: ***, and I was informed that my order was cancelled by Mondo due to the fact that the MTN 200GB DATA DEAL is no longer available . So I want to understand why was my order cancelled without me being informed of the cancellation. And what happens to the upfront payment that I already made for the DATA SIM?.