Terrible service.

I was contacted by one of Mondo's consultant and offered a Telkom deal which I accepted and we completed the whole sign up process over the phone. In this conversation I told the sales lady whom assisted me that I do not have my id as it was ****** but I do have a certified copy. She assured me that this is fine and that my sim card will be delivered within 48 hours once the amount was taken out of my bank account...that was 3 weeks ago. The delivery company only contacted me 4 days after payment was done and told me that my delivery will be the following Tuesday which is more than a week after payment was taken from me. She told me that I have to have present my id book to the courier along with a copy. I then explained to her that I do not have my id and was assured by the sales person that I do not need it. She then accepted my answer. On Monday I had 3 calls from Mondo but every time I answered the line would cut off...and no delivery took place on Tuesday. I then called the company, spoke to about 3 different consultants and was then put on hold for almost 10 minutes and my airtime ran out. Mondo then contacted me again this Tuesday and I explained to the lady the problems that I am having and that I do not have an id book, only a certified copy. She assured me that this will be fine and that delivery will take place on Thursday this week. No delivery took place on Thursday! On Thursday afternoon the delivery company phoned me and told me delivery will now only take place on Friday. Finally the courier arrived but refused to accept the copy of my id. I then contacted Mondo again and explained the situation for the 4th time. I was placed on hold for more than 5 minutes and then the consultant told me I need to get an Affidavit from the police. I work 6 days a week, do not have a driver's license or a car and am a single mom so having to go to a police station and getting an affidavit at night is a huge challenge and this was not the agreement when I signed up - please check the recording. If you will not accept the certified copy of my id then I suggest you cancel the contract and give me a full refund for the amount that I have already paid as your company is breaking the agreement that I had with the consultation who sold me the contract.

Thank you Esti Tait