Terrible service

I cancelled my contract on 19 March and even though my device should have been collected within 10 days it has still not been collected. It has now been 2 months and many, many phone calls to try and get this sorted out.<br> I have been dealing with Viz Chetty who has been very kind however I still have the device.<br> Once, on 4 May, the courier company tried to collect but they didn't call ahead (as I was told they would) so I didn't have the device with me as I had been away that weekend and took it out of my car because I didn't want it sitting at the airport for 3 days in the boot.<br> <br> It is now 18 May!!!! STILL NOT COLLECTED.<br> I spoke to Vis on Thursday last week who said he would call me back on Friday and have someone collect it.<br> That hasn't happened.<br> <br> Your responses on Hello Peter are not only rude but it is clear that you have not looked into this properly and are doing nothing to solve the problem. You seem to try and make out as if somehow I am at fault.<br> <br> For a telecommunications company, you could work on your communications and customer service.<br> <br> Thanks<br> Tracey