Terrible Service

Telkom was running an August promotion for a Huawei Router and 20GB of data at R199. 00 a month, which was offered to me by Mondo Mobile - affiliated with Telkom. I had agreed to take the deal only because I was told there was coverage in my area. A month later, the device was delivered to me, to only realize that there was zero coverage. I had contacted Mondo as well as Telkom and both could not seem to assist but told me to try a sim swop. I eventually drove over an hour to the nearest Telkom store in PMB and did a sim swop as I was told the sim may be the problem, the lady in store was kind enough to test it out for me and the device was working fine. Once I get home, I tried the device out and find that it is still not working and contact Telkom, to which one consultant tells me there is no coverage in the area. I called Mondo to cancel this deal and was told the device would be collected in 7 - 10 working days and the contract would be terminated and my money refunded. After nearly one month of waiting, the device is finally collected mid-October and I am told to wait for someone to contact me regarding the refund. At the end of October I am debited a large amount and contact Telkom, I was told that the cancellation is busy being processed and I should call back towards the 22nd - 25th November and my issue will be resolved and the refunds should have gone through. Surprisingly, come to today, the 30th November, I am debited the R199, to date they have taken close to R800.00 and no one seems to be able to assist me. I find it shocking that when these companies expect their money, they want it the same time but when they need to refund you money they will gladly take their time. I called Telkom this morning after seeing the money go out and was told that there is a cancellation form to be filled, something that not one other consultant bothered to mention to me and now I have to wait another month so that they can debit me again and make me wait for my refund. This is absolutely pathetic!!!!!