NS
Nyatsane S

1 reviews | Active since May 2013

29 Jun 2023, 20:17

Terrible Service

Mondo note that I will keep on giving you a o rating. I'm not sure why other client are giving you so high rating because you honestly don't deserve it. because of your extreme poor service MTN has blacklisted me due to your unprofessionalism. I have been asking you to cancel the contract since from last year Jan till now the contract hasn't been cancelled. Its my airtime I use every time to call and ask you to do something that I know that you wont do. I have several time asked to talk to managers, however they keep on refusing to talk to me. What a perthitic experience. Now will be compelled to take a deferent route to get this issue resolved. I will insure that every week I give you a 0 start until you resolve this issue

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Replies (1)
Mondo
Mondo's reply30 Jun 2023, 09:03
Official
Hi Nyatsane, 

Thank you for taking the time to write to us about your query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. 

We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO414963

Regards, 

The Mondo Team