CJ
Camelle J

1 reviews | Active since Jan 2021

30 Aug 2021, 09:32

Terrible Service

Terrible service! I have taken a contract with them months ago and I have not received the device as the delievery company had pathetic service. Mondo has never contacted me again to check what has happened ,I tried contacting them numerous times however to no avail. When i did try to get another contract they have declined it yet this was their fault. A sales agent has contacted me last week but could not continue with the call as he has recieved an error on his side and he did advise me he will escalate this matter however Mondo still did not contact me. They speak about conveince yet they have no way of communicating with their clients and have the worst customer service ever.They should not be recommended to anyone.

0
Replies (1)
Mondo
Mondo's reply30 Aug 2021, 09:40
Official
Hi  Camelle,
 
Thank you for taking the time to write to us about your contract query.

We sincerely apologize for the level of service you have received.
 
Your Case Number is:  RCO133425.
 
Regards,
 
The Mondo Team