1 reviews | Active since Mar 2016
Terrible Mondo Experience
<p>On the 2nd of March 2017 I took out a contract for a Telkom router via Mondo. The admin debit came off my account and I was promised delivery in 7 days. I AM STILL WAITING. Mondo sent my router to Durban, I live in Johannesburg. I have phoned Mondo at least 5 times, the most recent was on Friday the 31st of March and they keep telling me they will rectify this, the courier company has just phoned today wanting to deliver in KZN again and tells me they have recieved no correspondence from Mondo to correct my delivery address. When phoning Mondo the attitude I get is that I must just be patient. I am done with being patient. Either give me my router or cancel the contract.</p>
Good day Cherrith,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Cherrith,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Cherrith. Please be advised that your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Cherrith. Please be advised that your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
I dealt with Kim with regard to my issue. She is definitely a super asset to your customer service centre and I would probably still be fighting this if it wasn't for her. I didn't receive my product but am happy with the way Kim dealt with it.
I dealt with Kim with regard to my issue. She is definitely a super asset to your customer service centre and I would probably still be fighting this if it wasn't for her. I didn't receive my product but am happy with the way Kim dealt with it.