BM
Braam-Nell Malherbe
1 reviews | Active since Oct 2023
04 Oct 2023, 10:36
Terrible Mondo
I have been in a struggle with Mondo to pass a credit for over 2 years now. Every time I phone they tell me someone will call me in the next 24 hour but that Never happens. Also they escalate the issue to management and since the query started I have not been contacted by management even when I have asked to be contacted by management. This is the poorest service I have ever had from anyone. If I could I would give them -3 stars as I am a very upset customer that's been way to patient.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
04 Oct 2023, 14:39Good day,
We sincerely apologise for the way in which the refund process was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo team
We sincerely apologise for the way in which the refund process was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo team
Mondo's reply04 Oct 2023, 14:39
Official
Good day,
We sincerely apologise for the way in which the refund process was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo team
We sincerely apologise for the way in which the refund process was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo team
BM
Braam-Nell Malherbe's updateReviewer Update
09 Oct 2023, 11:21Thanks for the speedy reply.
But unfortunately, no one has made contact as per yet and now I have debt collectors phoning me constantly.
Still seems like no one wants to help even after 24 months of trying from my side.
This is still the poorest service I have ever came across.
But unfortunately, no one has made contact as per yet and now I have debt collectors phoning me constantly.
Still seems like no one wants to help even after 24 months of trying from my side.
This is still the poorest service I have ever came across.
BM
Braam-Nell Malherbe's update09 Oct 2023, 11:21
Reviewer Update
Thanks for the speedy reply.
But unfortunately, no one has made contact as per yet and now I have debt collectors phoning me constantly.
Still seems like no one wants to help even after 24 months of trying from my side.
This is still the poorest service I have ever came across.
But unfortunately, no one has made contact as per yet and now I have debt collectors phoning me constantly.
Still seems like no one wants to help even after 24 months of trying from my side.
This is still the poorest service I have ever came across.
BM
Braam-Nell Malherbe's updateReviewer Update
20 Oct 2023, 15:29Hello Mondo
As per your previous respond.
"Please know, we're taking urgent action to resolve your complaint."
So far, no action has been taken.
And I would like to know what your understanding of urgent action is.
Two weeks later and still nothing.
No one has been in contact with me even after I have made contact with your company and was told once again that the issue needed to be escalated to a manager.
And that I can expect a call from the manager.
At no surprise nothing has been done about this issue.
This has been a real struggle for over 2 years now.
Terrible service!!!!!!
I will never recommend Mondo to anyone not even my worst enemy.
Very unhappy customer with only NEGATIVE EXPERIENCES FROM MONDO.
As per your previous respond.
"Please know, we're taking urgent action to resolve your complaint."
So far, no action has been taken.
And I would like to know what your understanding of urgent action is.
Two weeks later and still nothing.
No one has been in contact with me even after I have made contact with your company and was told once again that the issue needed to be escalated to a manager.
And that I can expect a call from the manager.
At no surprise nothing has been done about this issue.
This has been a real struggle for over 2 years now.
Terrible service!!!!!!
I will never recommend Mondo to anyone not even my worst enemy.
Very unhappy customer with only NEGATIVE EXPERIENCES FROM MONDO.
BM
Braam-Nell Malherbe's update20 Oct 2023, 15:29
Reviewer Update
Hello Mondo
As per your previous respond.
"Please know, we're taking urgent action to resolve your complaint."
So far, no action has been taken.
And I would like to know what your understanding of urgent action is.
Two weeks later and still nothing.
No one has been in contact with me even after I have made contact with your company and was told once again that the issue needed to be escalated to a manager.
And that I can expect a call from the manager.
At no surprise nothing has been done about this issue.
This has been a real struggle for over 2 years now.
Terrible service!!!!!!
I will never recommend Mondo to anyone not even my worst enemy.
Very unhappy customer with only NEGATIVE EXPERIENCES FROM MONDO.
As per your previous respond.
"Please know, we're taking urgent action to resolve your complaint."
So far, no action has been taken.
And I would like to know what your understanding of urgent action is.
Two weeks later and still nothing.
No one has been in contact with me even after I have made contact with your company and was told once again that the issue needed to be escalated to a manager.
And that I can expect a call from the manager.
At no surprise nothing has been done about this issue.
This has been a real struggle for over 2 years now.
Terrible service!!!!!!
I will never recommend Mondo to anyone not even my worst enemy.
Very unhappy customer with only NEGATIVE EXPERIENCES FROM MONDO.