Terrible, inadequate service

Mtn, the lack of attention you pay to a customers profile is almost as if you didn't exist for a sufficient amount of time.

I have several contracts with you, with one being an issue I am raising since 13 Jan 2021. I took a device, with your sub contractor Mondo, which I was not happy with therefore I returned it within 2 days. I have made endless calls, sent several emails but to date this is not cancelled and neither have I received feedback as to what is happening with this device.

Every month I draw a statement only to find that this is being charged to my name, I disgusting! Every call I make to Mondo/mtn I'm being told your query is being escalated as the product is not yet cancelled! The last call made to mtn, out of concern as a customer, was to enquire as to why I was not billed in the previous month, I was advised that due to the query and the device still charged on my account I will not be charged and therefore was credited for, I was pleased.

However, this months invoice now reflects more than 3x my average bill, as per your consultant, the reason for this is unknown as he would not know why the billing department would do this and would also not know when this will be resolved.

It is a day before my billing date, now I must place myself R6000 out of budget to accommodate your incompetence! Further more he advised me to go to the bank and reverse this. If I had such time on my hands I would walk into Rewards (selling on behalf of mondo and mtn) to resolve this.

I am trying very much to understand how do you not cancel something for 5 damn months!!! How do you opt to credit a customer and then suddenly bill then for the credit!!!

Fix this damn issue! I refuse to go another month following up, if a query is raised, it should not be the customer's duty to follow up, especially if the query is a fault of your own!

Maybe make some attempt this time to contact me to discuss your inadequate customer service **********)