AA
Abigail A
1 reviews | Active since Dec 2017
24 Nov 2021, 12:48
Terrible experience from Mondo
Terrible and misleading service from Mondo. I request for an MTN data deal via Mondo, (ordered online). Next thing you know I am signed up for contract policies with Mondo for R299 subscription which I did not sign up for! I asked for a data contract with MTN, nothing else. You taking advantage of customers and I will actually take this up with my lawyer.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
24 Nov 2021, 13:01Hi Abigail,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154696
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154696
Regards,
The Mondo Team
Mondo's reply24 Nov 2021, 13:01
Official
Hi Abigail,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154696
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO154696
Regards,
The Mondo Team
Mondo's replyOfficial
26 Nov 2021, 10:51Hi Abigail,
Trust you are well,
Please note that the recent MTN application which was processed, reflects as cancelled on the MTN system.
We do apologize for the inconvenience caused.
You query will now be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well,
Please note that the recent MTN application which was processed, reflects as cancelled on the MTN system.
We do apologize for the inconvenience caused.
You query will now be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Mondo's reply26 Nov 2021, 10:51
Official
Hi Abigail,
Trust you are well,
Please note that the recent MTN application which was processed, reflects as cancelled on the MTN system.
We do apologize for the inconvenience caused.
You query will now be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well,
Please note that the recent MTN application which was processed, reflects as cancelled on the MTN system.
We do apologize for the inconvenience caused.
You query will now be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
AA
Abigail A's updateReviewer Update
28 Nov 2021, 12:32Good day Team Mondo,
My complaint is not about MTN cancelling my contract.
My complaint is about Mondo subscribing me to a contract policy which I was not informed about and which I did not confirm when I requested for the MTN contract.
Can you please address that and respond, thak you.
Regards,
Abigail
My complaint is not about MTN cancelling my contract.
My complaint is about Mondo subscribing me to a contract policy which I was not informed about and which I did not confirm when I requested for the MTN contract.
Can you please address that and respond, thak you.
Regards,
Abigail
AA
Abigail A's update28 Nov 2021, 12:32
Reviewer Update
Good day Team Mondo,
My complaint is not about MTN cancelling my contract.
My complaint is about Mondo subscribing me to a contract policy which I was not informed about and which I did not confirm when I requested for the MTN contract.
Can you please address that and respond, thak you.
Regards,
Abigail
My complaint is not about MTN cancelling my contract.
My complaint is about Mondo subscribing me to a contract policy which I was not informed about and which I did not confirm when I requested for the MTN contract.
Can you please address that and respond, thak you.
Regards,
Abigail
AA
Abigail A's updateReviewer Update
28 Nov 2021, 19:09Thank you. I was never informed about this over the phone.
AA
Abigail A's update28 Nov 2021, 19:09
Reviewer Update
Thank you. I was never informed about this over the phone.
Mondo's replyOfficial
29 Nov 2021, 10:09Good day,
You are welcome.
We do apologize for the inconvenience caused regarding the above.
Regards,
The Mondo Team
You are welcome.
We do apologize for the inconvenience caused regarding the above.
Regards,
The Mondo Team
Mondo's reply29 Nov 2021, 10:09
Official
Good day,
You are welcome.
We do apologize for the inconvenience caused regarding the above.
Regards,
The Mondo Team
You are welcome.
We do apologize for the inconvenience caused regarding the above.
Regards,
The Mondo Team