NM
Nosipho M

1 reviews | Active since May 2023

05 Jul 2023, 09:29

Terrible experience

Their service is nonsense, they put you on hold for more than 10 minutes just to confirm something as small as an email address. Everytime you call to follow up they have stories that they received the feedback yesterday and don't even give you a call to update you on what's going on.

They trick you into giving them 5 star good ratings and after that it's back to square one with their terrible service, not feedback and lack of truthfulness

0
Replies (1)
Mondo
Mondo's reply06 Jul 2023, 08:21
Official
Hi Nosipho , 

Thank you for taking the time to write to us about your MTN  query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. 

We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO402832

Regards, 

The Mondo Team