TD
Taryn D
1 reviews | Active since Apr 2013
21 Aug 2022, 13:21
Terrible customer service to get new contracts!
Absolutely shocking service from MTN, Mondo and DSV My husband and I both app**** for contracts with MTN (he app**** for an upgrade and I app**** for a new contract) he was contacted pretty quickly to arrange delivery of his phone via DSV, 2 weeks have passed and no delivery even though he's received a few smses saying the courier has his parcel and is on the way. I have received my contract via email but absolutely no word from MTN. I've emailed, called and submitted online requests. I managed to get through once and they told me that they had no stock of the colour phone I want, but no communication has been made to ask if I'd like to change the colour or to update me on the order. Its like MTN don't want new customers?? I've even emailed to say I don't even want the device now due to the lack of service from MTN. Its so sad considering they rash you to take out a contract in the first place, then never contact you again
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
21 Aug 2022, 14:55Hi Taryn ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262538
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262538
Regards,
The Mondo Team
Mondo's reply21 Aug 2022, 14:55
Official
Hi Taryn ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262538
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO262538
Regards,
The Mondo Team
Mondo's replyOfficial
22 Aug 2022, 10:12Hi Taryn,
Trust you are well.
Please note that a request has been sent to the sales team to get in touch with you in order to provide you with an alternate deal that is in stock.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to the sales team to get in touch with you in order to provide you with an alternate deal that is in stock.
Regards,
The Mondo Team
Mondo's reply22 Aug 2022, 10:12
Official
Hi Taryn,
Trust you are well.
Please note that a request has been sent to the sales team to get in touch with you in order to provide you with an alternate deal that is in stock.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to the sales team to get in touch with you in order to provide you with an alternate deal that is in stock.
Regards,
The Mondo Team
TD
Taryn D's updateReviewer Update
22 Aug 2022, 10:20Wow thanks for the response. I have been trying for a while to get in touch via email and via the online form but to no avail. Will really appreciate a call back thanks so much.
TD
Taryn D's update22 Aug 2022, 10:20
Reviewer Update
Wow thanks for the response. I have been trying for a while to get in touch via email and via the online form but to no avail. Will really appreciate a call back thanks so much.
Mondo's replyOfficial
22 Aug 2022, 15:41You are most welcome
Mondo's reply22 Aug 2022, 15:41
Official
You are most welcome
TD
Taryn D's updateReviewer Update
24 Aug 2022, 08:33Hi Mondo
I have not received any communication as yet from your contact center. Please may we follow up on this issue?
I have not received any communication as yet from your contact center. Please may we follow up on this issue?
TD
Taryn D's update24 Aug 2022, 08:33
Reviewer Update
Hi Mondo
I have not received any communication as yet from your contact center. Please may we follow up on this issue?
I have not received any communication as yet from your contact center. Please may we follow up on this issue?
Mondo's replyOfficial
24 Aug 2022, 14:25Hi Taryn,
Trust you are well.
Please note that your recent MTN application has been finalized, therefore, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been finalized, therefore, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply24 Aug 2022, 14:25
Official
Hi Taryn,
Trust you are well.
Please note that your recent MTN application has been finalized, therefore, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been finalized, therefore, DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
TD
Taryn D's updateReviewer Update
25 Aug 2022, 11:06Hello Mondo
I really appreciate your assistance in getting my phone stories sorted out I have changed the colour that I wanted but things moved pretty swiftly and my order status changed to with the courier. As you've mentioned above the courier has been in touch however. Whoever did my application wrote absolute gibberish and an incorrect phone number and address was on my application. This is now a disaster as DSV courier will not be able to get in touch with me as a random phone number is listed on the email they sent me as well as an incorrect delivery address completely misspelled. I physically went into mtn a few weeks ago to make sure the details were correct but they are obviously still incorrect on some system. Is there any way of correcting this or getting in touch with DSV on MTNs/my behalf?
I really appreciate your assistance in getting my phone stories sorted out I have changed the colour that I wanted but things moved pretty swiftly and my order status changed to with the courier. As you've mentioned above the courier has been in touch however. Whoever did my application wrote absolute gibberish and an incorrect phone number and address was on my application. This is now a disaster as DSV courier will not be able to get in touch with me as a random phone number is listed on the email they sent me as well as an incorrect delivery address completely misspelled. I physically went into mtn a few weeks ago to make sure the details were correct but they are obviously still incorrect on some system. Is there any way of correcting this or getting in touch with DSV on MTNs/my behalf?
TD
Taryn D's update25 Aug 2022, 11:06
Reviewer Update
Hello Mondo
I really appreciate your assistance in getting my phone stories sorted out I have changed the colour that I wanted but things moved pretty swiftly and my order status changed to with the courier. As you've mentioned above the courier has been in touch however. Whoever did my application wrote absolute gibberish and an incorrect phone number and address was on my application. This is now a disaster as DSV courier will not be able to get in touch with me as a random phone number is listed on the email they sent me as well as an incorrect delivery address completely misspelled. I physically went into mtn a few weeks ago to make sure the details were correct but they are obviously still incorrect on some system. Is there any way of correcting this or getting in touch with DSV on MTNs/my behalf?
I really appreciate your assistance in getting my phone stories sorted out I have changed the colour that I wanted but things moved pretty swiftly and my order status changed to with the courier. As you've mentioned above the courier has been in touch however. Whoever did my application wrote absolute gibberish and an incorrect phone number and address was on my application. This is now a disaster as DSV courier will not be able to get in touch with me as a random phone number is listed on the email they sent me as well as an incorrect delivery address completely misspelled. I physically went into mtn a few weeks ago to make sure the details were correct but they are obviously still incorrect on some system. Is there any way of correcting this or getting in touch with DSV on MTNs/my behalf?
Mondo's replyOfficial
25 Aug 2022, 15:46Hi Taryn,
Trust you are well.
As per our telephonic discussion, please note that an urgent delivery and number change have been sent to DSV. I have also sent DSV your correct delivery address.
You will receive a call from DSV on ***.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that an urgent delivery and number change have been sent to DSV. I have also sent DSV your correct delivery address.
You will receive a call from DSV on ***.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Mondo's reply25 Aug 2022, 15:46
Official
Hi Taryn,
Trust you are well.
As per our telephonic discussion, please note that an urgent delivery and number change have been sent to DSV. I have also sent DSV your correct delivery address.
You will receive a call from DSV on ***.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that an urgent delivery and number change have been sent to DSV. I have also sent DSV your correct delivery address.
You will receive a call from DSV on ***.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
TD
Taryn D's updateReviewer Update
30 Aug 2022, 15:17Good day Mondo
Thanks again for all of the interaction, I'm only using this platform as it seems to be the only way to get some communication from you... But the plot thickens... Last week monday I changed my phone color to what was in stock and it was quickly updated to with the courier, then there was an error with my phone number and delivery address which seemed to have been resolved after speaking to about 3 people from MTN and from Mondo. I have now contacted DSV and they have advised me that MTN had directed DSV to return the phone to them. I'm at a loss for thoughts and words. I don't honestly know where to turn next.
Thanks again for all of the interaction, I'm only using this platform as it seems to be the only way to get some communication from you... But the plot thickens... Last week monday I changed my phone color to what was in stock and it was quickly updated to with the courier, then there was an error with my phone number and delivery address which seemed to have been resolved after speaking to about 3 people from MTN and from Mondo. I have now contacted DSV and they have advised me that MTN had directed DSV to return the phone to them. I'm at a loss for thoughts and words. I don't honestly know where to turn next.
TD
Taryn D's update30 Aug 2022, 15:17
Reviewer Update
Good day Mondo
Thanks again for all of the interaction, I'm only using this platform as it seems to be the only way to get some communication from you... But the plot thickens... Last week monday I changed my phone color to what was in stock and it was quickly updated to with the courier, then there was an error with my phone number and delivery address which seemed to have been resolved after speaking to about 3 people from MTN and from Mondo. I have now contacted DSV and they have advised me that MTN had directed DSV to return the phone to them. I'm at a loss for thoughts and words. I don't honestly know where to turn next.
Thanks again for all of the interaction, I'm only using this platform as it seems to be the only way to get some communication from you... But the plot thickens... Last week monday I changed my phone color to what was in stock and it was quickly updated to with the courier, then there was an error with my phone number and delivery address which seemed to have been resolved after speaking to about 3 people from MTN and from Mondo. I have now contacted DSV and they have advised me that MTN had directed DSV to return the phone to them. I'm at a loss for thoughts and words. I don't honestly know where to turn next.
Mondo's replyOfficial
31 Aug 2022, 09:43 Hi Taryn,
Trust you are well.
Please note that we have found that your MTN order was returned and due to this, the MTN application was cancelled.
Kindly advise if we may reprocess the deal.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have found that your MTN order was returned and due to this, the MTN application was cancelled.
Kindly advise if we may reprocess the deal.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply31 Aug 2022, 09:43
Official
Hi Taryn,
Trust you are well.
Please note that we have found that your MTN order was returned and due to this, the MTN application was cancelled.
Kindly advise if we may reprocess the deal.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have found that your MTN order was returned and due to this, the MTN application was cancelled.
Kindly advise if we may reprocess the deal.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
TD
Taryn D's updateReviewer Update
01 Sept 2022, 12:19Hi Mondo.
I really cannot understand what goes on. I've spoken to DSV and they said they were given the instruction from MTN to take the phone back to MTN and now you say the contract was cancelled. Will I get written communication that the contract is cancelled? I would much rather take my business elsewhere and will never turn to MTN for a contract. This whole process has been an absolute nightmare.
I really cannot understand what goes on. I've spoken to DSV and they said they were given the instruction from MTN to take the phone back to MTN and now you say the contract was cancelled. Will I get written communication that the contract is cancelled? I would much rather take my business elsewhere and will never turn to MTN for a contract. This whole process has been an absolute nightmare.
TD
Taryn D's update01 Sept 2022, 12:19
Reviewer Update
Hi Mondo.
I really cannot understand what goes on. I've spoken to DSV and they said they were given the instruction from MTN to take the phone back to MTN and now you say the contract was cancelled. Will I get written communication that the contract is cancelled? I would much rather take my business elsewhere and will never turn to MTN for a contract. This whole process has been an absolute nightmare.
I really cannot understand what goes on. I've spoken to DSV and they said they were given the instruction from MTN to take the phone back to MTN and now you say the contract was cancelled. Will I get written communication that the contract is cancelled? I would much rather take my business elsewhere and will never turn to MTN for a contract. This whole process has been an absolute nightmare.
Mondo's replyOfficial
03 Sept 2022, 13:29Hi Taryn,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an email will be sent to you, as confirmation that the application was canceled.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an email will be sent to you, as confirmation that the application was canceled.
Regards,
The Mondo Team
Mondo's reply03 Sept 2022, 13:29
Official
Hi Taryn,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an email will be sent to you, as confirmation that the application was canceled.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an email will be sent to you, as confirmation that the application was canceled.
Regards,
The Mondo Team
TD
Taryn D's updateReviewer Update
16 Sept 2022, 07:15And so are the days of my MTN roller-coaster ride. I went to istore to attempt another application which was then denied due to having a previous contract application within the last 3 months (even though I didn't choose to cancel the first one)
I then got a call on Monday 12th of September to say they wanted to reschedule delivery of wait for it... My canceled original device...
It's now apparently scheduled for delivery on Monday. I can't keep up, if it actually arrives it will snow.
This is just a follow up so that you guys are aware that apparently the contract was not cancelled or that it has been reinstated.
I then got a call on Monday 12th of September to say they wanted to reschedule delivery of wait for it... My canceled original device...
It's now apparently scheduled for delivery on Monday. I can't keep up, if it actually arrives it will snow.
This is just a follow up so that you guys are aware that apparently the contract was not cancelled or that it has been reinstated.
TD
Taryn D's update16 Sept 2022, 07:15
Reviewer Update
And so are the days of my MTN roller-coaster ride. I went to istore to attempt another application which was then denied due to having a previous contract application within the last 3 months (even though I didn't choose to cancel the first one)
I then got a call on Monday 12th of September to say they wanted to reschedule delivery of wait for it... My canceled original device...
It's now apparently scheduled for delivery on Monday. I can't keep up, if it actually arrives it will snow.
This is just a follow up so that you guys are aware that apparently the contract was not cancelled or that it has been reinstated.
I then got a call on Monday 12th of September to say they wanted to reschedule delivery of wait for it... My canceled original device...
It's now apparently scheduled for delivery on Monday. I can't keep up, if it actually arrives it will snow.
This is just a follow up so that you guys are aware that apparently the contract was not cancelled or that it has been reinstated.
Mondo's replyOfficial
20 Oct 2022, 10:15Hi Taryn,
Trust you are well.
Thank you for the above response.
As per the MTN system, the application that you requested in-store was unsuccessful, as your MTN account is not active for 3 months.
A sales agent from Mondo called you in September in order to process the deal that you were interested in, therefore, a new application was done.
As per our records, we have found that you have received the delivery.
Application 1 (Mondo)
Date: 05/08/2022 04:15:50 PM
Order No: ***
Vetting Satus: Cancelled-Approved
Application 2 (Store)
Date: 09/09/2022 12:14:57 PM
Order No: ***
Vetting Satus: Cancelled-Declined
Application 3 (Mondo)
Date: 14/09/2022 08:51:23 AM
Order No: ***
Vetting Satus: Complete-Approved
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
As per the MTN system, the application that you requested in-store was unsuccessful, as your MTN account is not active for 3 months.
A sales agent from Mondo called you in September in order to process the deal that you were interested in, therefore, a new application was done.
As per our records, we have found that you have received the delivery.
Application 1 (Mondo)
Date: 05/08/2022 04:15:50 PM
Order No: ***
Vetting Satus: Cancelled-Approved
Application 2 (Store)
Date: 09/09/2022 12:14:57 PM
Order No: ***
Vetting Satus: Cancelled-Declined
Application 3 (Mondo)
Date: 14/09/2022 08:51:23 AM
Order No: ***
Vetting Satus: Complete-Approved
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 10:15
Official
Hi Taryn,
Trust you are well.
Thank you for the above response.
As per the MTN system, the application that you requested in-store was unsuccessful, as your MTN account is not active for 3 months.
A sales agent from Mondo called you in September in order to process the deal that you were interested in, therefore, a new application was done.
As per our records, we have found that you have received the delivery.
Application 1 (Mondo)
Date: 05/08/2022 04:15:50 PM
Order No: ***
Vetting Satus: Cancelled-Approved
Application 2 (Store)
Date: 09/09/2022 12:14:57 PM
Order No: ***
Vetting Satus: Cancelled-Declined
Application 3 (Mondo)
Date: 14/09/2022 08:51:23 AM
Order No: ***
Vetting Satus: Complete-Approved
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
As per the MTN system, the application that you requested in-store was unsuccessful, as your MTN account is not active for 3 months.
A sales agent from Mondo called you in September in order to process the deal that you were interested in, therefore, a new application was done.
As per our records, we have found that you have received the delivery.
Application 1 (Mondo)
Date: 05/08/2022 04:15:50 PM
Order No: ***
Vetting Satus: Cancelled-Approved
Application 2 (Store)
Date: 09/09/2022 12:14:57 PM
Order No: ***
Vetting Satus: Cancelled-Declined
Application 3 (Mondo)
Date: 14/09/2022 08:51:23 AM
Order No: ***
Vetting Satus: Complete-Approved
Regards,
The Mondo Team