SA
Simone A
1 reviews | Active since Apr 2021
12 Jul 2021, 08:26
Terrible Customer Service
I was approved for a new cellphone on the 25th of June 2021. I was promised I would have my device within 5 to 7 days. Its now the 12th of July - not one agent can assist me and the "track your order" option is completely useless. It's been "Sale in Progress" since the 25th of June 2021. I doubt I will ever get my phone. Really bad for business - are you wanting loyal clients or not? The lack of feedback is disgusting. I would have been more than happy to wait if I just received some information regarding the matter.
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Replies (5)SA
Simone A's updateReviewer Update
12 Jul 2021, 15:18I still haven't received a call from you as promised, and when I went back to search for my application, I get told "application not found" - and when I try to phone Customer Care the call does not go through???? Come now man, this is pathetic.
SA
Simone A's update12 Jul 2021, 15:18
Reviewer Update
I still haven't received a call from you as promised, and when I went back to search for my application, I get told "application not found" - and when I try to phone Customer Care the call does not go through???? Come now man, this is pathetic.
Mondo's replyOfficial
13 Jul 2021, 07:48Hi Simone,
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Mondo's reply13 Jul 2021, 07:48
Official
Hi Simone,
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2021, 11:37Hi Simone,
Trust you are well.
As discussed with Nicole, please note that a request has been sent to the sales team to finalize your order.
We will keep you updated of the progress.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that a request has been sent to the sales team to finalize your order.
We will keep you updated of the progress.
Regards,
The Mondo Team
Mondo's reply19 Jul 2021, 11:37
Official
Hi Simone,
Trust you are well.
As discussed with Nicole, please note that a request has been sent to the sales team to finalize your order.
We will keep you updated of the progress.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that a request has been sent to the sales team to finalize your order.
We will keep you updated of the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jul 2021, 13:20Hi Simone,
Trust you are well.
Please note that your MTN application has been finalized and in the delivery stage.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been finalized and in the delivery stage.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 13:20
Official
Hi Simone,
Trust you are well.
Please note that your MTN application has been finalized and in the delivery stage.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been finalized and in the delivery stage.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Jul 2021, 10:24Hi Simone,
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply27 Jul 2021, 10:24
Official
Hi Simone,
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with Nicole, we have found that you have received your device.
Kindly note that activation is done within 24-48 working hours.
Your delivery query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team