FN
Faith N
1 reviews | Active since Aug 2021
29 Aug 2021, 07:40
Terrible customer service
I app**** for an Mtn data upgrade online, after it was approved the simcard didn't work. I filed a complaint, called and emailed to get empty promises for the past 6 weeks and even today the issue has not been resolved. Meanwhile I am billed for a service that has never being rendered. This is really disappointing to put faith in an entity that is only after its own interest, and not that of its loyal customers
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Aug 2021, 08:55Hi Faith,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133365
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133365
Regards,
The Mondo Team
Mondo's reply30 Aug 2021, 08:55
Official
Hi Faith,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133365
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133365
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2021, 16:12Hi Faith,
Trust you are well.
As per our records, an early upgrade was done for the number in question.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, an early upgrade was done for the number in question.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 16:12
Official
Hi Faith,
Trust you are well.
As per our records, an early upgrade was done for the number in question.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, an early upgrade was done for the number in question.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team