AS
Arthur S
1 reviews | Active since May 2021
24 May 2021, 11:15
TERRIBLE CUSTOMER SERVICE - CUSTOMERS ARE NOT IMPORTANT TO THEM BUT PROFIT DERIVED FROM ******** PEOPLE
Good day Hellopeter,
Good day Hellopeter, can you please assist with a call I have logged with Mondo to cancel my upgrade since it has not working for the past 2 weeks. They have issued to reference s (RC*** & RC ***) but none of them have been auctioned . SOUTH AFRICANS PLEASE BE CAREFUL OF THESE ********
Helpful (0)
Replies (27)0
Replies (27)
Mondo's replyOfficial
24 May 2021, 11:28Hi Arthur,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Mondo's reply24 May 2021, 11:28
Official
Hi Arthur,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Mondo's replyOfficial
24 May 2021, 13:55Hi Arthur,
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
Mondo's reply24 May 2021, 13:55
Official
Hi Arthur,
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
24 May 2021, 15:44Mondo and Team,
You guys are ****** MTN has just confirmed that no cancellation email or notification was send to them and I logged a cancellation on the 16th of May 2021 ,2 days after the upgrade but because you have been ******** most of South Africans that did not know exactly who you are. I have send you an email from MTN which reflection an early termination penalty of R680 due to the fact that they have not receive any notice of termination after 12 days. Please pay this settle its not my fault.
Rgs, Arthur
You guys are ****** MTN has just confirmed that no cancellation email or notification was send to them and I logged a cancellation on the 16th of May 2021 ,2 days after the upgrade but because you have been ******** most of South Africans that did not know exactly who you are. I have send you an email from MTN which reflection an early termination penalty of R680 due to the fact that they have not receive any notice of termination after 12 days. Please pay this settle its not my fault.
Rgs, Arthur
AS
Arthur S's update24 May 2021, 15:44
Reviewer Update
Mondo and Team,
You guys are ****** MTN has just confirmed that no cancellation email or notification was send to them and I logged a cancellation on the 16th of May 2021 ,2 days after the upgrade but because you have been ******** most of South Africans that did not know exactly who you are. I have send you an email from MTN which reflection an early termination penalty of R680 due to the fact that they have not receive any notice of termination after 12 days. Please pay this settle its not my fault.
Rgs, Arthur
You guys are ****** MTN has just confirmed that no cancellation email or notification was send to them and I logged a cancellation on the 16th of May 2021 ,2 days after the upgrade but because you have been ******** most of South Africans that did not know exactly who you are. I have send you an email from MTN which reflection an early termination penalty of R680 due to the fact that they have not receive any notice of termination after 12 days. Please pay this settle its not my fault.
Rgs, Arthur
Mondo's replyOfficial
24 May 2021, 15:48Hi Arthur,
As discussed with Kim, we working on this with MTN and we will revert with feedback.
Regards,
The Mondo Team
Mondo's reply24 May 2021, 15:48
Official
Hi Arthur,
As discussed with Kim, we working on this with MTN and we will revert with feedback.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
26 May 2021, 08:12Good day Terrible Mondo,
Ite now 3 weeks I have requested a cancellation of the wrong upgrade and it has not been actioned - mtn zero communication from Mondo. I am paying for something that doesn't work for 4 weeks. I have been told about the process, what process? If Mondo had processes such nonsense, stupidity, reckless activity wouldn't have taken place but because you are used to ***** customer hence you dragging this thing.
Ite now 3 weeks I have requested a cancellation of the wrong upgrade and it has not been actioned - mtn zero communication from Mondo. I am paying for something that doesn't work for 4 weeks. I have been told about the process, what process? If Mondo had processes such nonsense, stupidity, reckless activity wouldn't have taken place but because you are used to ***** customer hence you dragging this thing.
AS
Arthur S's update26 May 2021, 08:12
Reviewer Update
Good day Terrible Mondo,
Ite now 3 weeks I have requested a cancellation of the wrong upgrade and it has not been actioned - mtn zero communication from Mondo. I am paying for something that doesn't work for 4 weeks. I have been told about the process, what process? If Mondo had processes such nonsense, stupidity, reckless activity wouldn't have taken place but because you are used to ***** customer hence you dragging this thing.
Ite now 3 weeks I have requested a cancellation of the wrong upgrade and it has not been actioned - mtn zero communication from Mondo. I am paying for something that doesn't work for 4 weeks. I have been told about the process, what process? If Mondo had processes such nonsense, stupidity, reckless activity wouldn't have taken place but because you are used to ***** customer hence you dragging this thing.
Mondo's replyOfficial
26 May 2021, 09:58Hi Arthur,
As discussed with Kim, MTN has only gotten back to us last night with feedback on the deactivation request.
This was sent to us 3 hours after our shift ended.
Please trust us when we say that we will give you feedback.
Your query is in good hands and we will continue to provide you with feedback.
Regards,
The Mondo Team
Mondo's reply26 May 2021, 09:58
Official
Hi Arthur,
As discussed with Kim, MTN has only gotten back to us last night with feedback on the deactivation request.
This was sent to us 3 hours after our shift ended.
Please trust us when we say that we will give you feedback.
Your query is in good hands and we will continue to provide you with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2021, 15:38Hi Arthur,
As discussed with our consultant, kindly note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, kindly note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply31 May 2021, 15:38
Official
Hi Arthur,
As discussed with our consultant, kindly note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, kindly note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jun 2021, 13:16Hi Arthur,
As discussed with our consultant, kindly note that your contract is no longer active on the MTN network.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, kindly note that your contract is no longer active on the MTN network.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply03 Jun 2021, 13:16
Official
Hi Arthur,
As discussed with our consultant, kindly note that your contract is no longer active on the MTN network.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, kindly note that your contract is no longer active on the MTN network.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
04 Jun 2021, 11:59Good day Mondo,
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
AS
Arthur S's update04 Jun 2021, 11:59
Reviewer Update
Good day Mondo,
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
AS
Good day Mondo,
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
Write a reply:
Arthur S's updateReviewer Update
04 Jun 2021, 12:02Good day Mondo,
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
Write a reply:
BoldItalicBulletsNumbers
BoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelAttach Files UndoRedo
Public reply Private replyREPLY Public comments
Reviewers
Businesses
Support
© Copyright 2018 hellopeter.com and its affiliates. All rights reserved. | Legal
AS
Arthur S's update04 Jun 2021, 12:02
Reviewer Update
Good day Mondo,
I am very passed with your way of doing things. I think it's high time you stop misleading customers. How can you close a query that is not fully resolved - I have just received an MTN invoice amounting to R913 due to your negligence of not sending a cancellation requesting on the 16th of May but instead you have logged it on the 2nd June. Who is suppose to bear these cost? PLEASE sort out this nonsense and ask that Idiot Sharon to pay for it.
It's now clear that everything that has to so with Mondo its a mess.
Rgs,
Arthur
Write a reply:
BoldItalicBulletsNumbers
BoldItalicStrikethroughLinkHeadingQuoteCodeBulletsNumbersDecrease LevelIncrease LevelAttach Files UndoRedo
Public reply Private replyREPLY Public comments
Reviewers
Businesses
Support
© Copyright 2018 hellopeter.com and its affiliates. All rights reserved. | Legal
Mondo's replyOfficial
04 Jun 2021, 12:52Hi Arthur,
Thank you for raising your query with us.
Kim has been in contact with you.
Please provide her with the requested information to escalate to MTN.
Regards,
The Mondo Tea
Thank you for raising your query with us.
Kim has been in contact with you.
Please provide her with the requested information to escalate to MTN.
Regards,
The Mondo Tea
Mondo's reply04 Jun 2021, 12:52
Official
Hi Arthur,
Thank you for raising your query with us.
Kim has been in contact with you.
Please provide her with the requested information to escalate to MTN.
Regards,
The Mondo Tea
Thank you for raising your query with us.
Kim has been in contact with you.
Please provide her with the requested information to escalate to MTN.
Regards,
The Mondo Tea
AS
Arthur S's updateReviewer Update
04 Jun 2021, 13:48Good day,
I have send Kim the invoice through hellpeter@ mondo.co.za .
I have send Kim the invoice through hellpeter@ mondo.co.za .
AS
Arthur S's update04 Jun 2021, 13:48
Reviewer Update
Good day,
I have send Kim the invoice through hellpeter@ mondo.co.za .
I have send Kim the invoice through hellpeter@ mondo.co.za .
Mondo's replyOfficial
08 Jun 2021, 10:45Hi Arthur,
Kim has received your invoice.
We have escalated the billing query to MTN to urgently advise.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply08 Jun 2021, 10:45
Official
Hi Arthur,
Kim has received your invoice.
We have escalated the billing query to MTN to urgently advise.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
14 Jun 2021, 15:22Good day Mondo Team,
A follow up with regards my recent query concerning the billing statement that I have received for R900 relating to a contract that I have requested Mondo to cancel. What is the latest ?
Regards,
Arthur
A follow up with regards my recent query concerning the billing statement that I have received for R900 relating to a contract that I have requested Mondo to cancel. What is the latest ?
Regards,
Arthur
AS
Arthur S's update14 Jun 2021, 15:22
Reviewer Update
Good day Mondo Team,
A follow up with regards my recent query concerning the billing statement that I have received for R900 relating to a contract that I have requested Mondo to cancel. What is the latest ?
Regards,
Arthur
A follow up with regards my recent query concerning the billing statement that I have received for R900 relating to a contract that I have requested Mondo to cancel. What is the latest ?
Regards,
Arthur
AS
Arthur S's updateReviewer Update
14 Jun 2021, 22:24Hi Kim,
Kindly advise
Kindly advise
AS
Arthur S's update14 Jun 2021, 22:24
Reviewer Update
Hi Kim,
Kindly advise
Kindly advise
Mondo's replyOfficial
15 Jun 2021, 11:15Hi Arthur,
Kindly note that MTN has logged a request for your bill dispute already.
This is still in progress.
You are welcome to use the reference number emailed to you when contacting MTN to query the bill.
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 11:15
Official
Hi Arthur,
Kindly note that MTN has logged a request for your bill dispute already.
This is still in progress.
You are welcome to use the reference number emailed to you when contacting MTN to query the bill.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
18 Jun 2021, 15:01Good day Mondo and Team,
Kindly advise who must the R1000 to mtn due to mendos fault and *********** sales consultants . Good people please be warned of mendo they will put your personal details at risk and not assist to rectify their reckless mistakes.
Rgs,
Kindly advise who must the R1000 to mtn due to mendos fault and *********** sales consultants . Good people please be warned of mendo they will put your personal details at risk and not assist to rectify their reckless mistakes.
Rgs,
AS
Arthur S's update18 Jun 2021, 15:01
Reviewer Update
Good day Mondo and Team,
Kindly advise who must the R1000 to mtn due to mendos fault and *********** sales consultants . Good people please be warned of mendo they will put your personal details at risk and not assist to rectify their reckless mistakes.
Rgs,
Kindly advise who must the R1000 to mtn due to mendos fault and *********** sales consultants . Good people please be warned of mendo they will put your personal details at risk and not assist to rectify their reckless mistakes.
Rgs,
AS
Arthur S's updateReviewer Update
22 Jun 2021, 09:46MONDO Team are genuine ******** Careful South Africans not fall on this *********'s trap. Don't take/buy anything their selling
AS
Arthur S's update22 Jun 2021, 09:46
Reviewer Update
MONDO Team are genuine ******** Careful South Africans not fall on this *********'s trap. Don't take/buy anything their selling
Mondo's replyOfficial
22 Jun 2021, 09:53Hi Arthur,
As discussed with Kim, please can you email us the requested documents.
Our team will escalate this to MTN.
Our team will escalate this to MTN.
Regards,
The Mondo Team
Mondo's reply22 Jun 2021, 09:53
Official
Hi Arthur,
As discussed with Kim, please can you email us the requested documents.
Our team will escalate this to MTN.
Our team will escalate this to MTN.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
22 Jun 2021, 10:17Hi Kim,
I have send you the invoiced via the email. Can you please acknowledge receipt of the email?
Rgs,
Arthur
I have send you the invoiced via the email. Can you please acknowledge receipt of the email?
Rgs,
Arthur
AS
Arthur S's update22 Jun 2021, 10:17
Reviewer Update
Hi Kim,
I have send you the invoiced via the email. Can you please acknowledge receipt of the email?
Rgs,
Arthur
I have send you the invoiced via the email. Can you please acknowledge receipt of the email?
Rgs,
Arthur
AS
Arthur S's updateReviewer Update
22 Jun 2021, 11:49Hi Mondo,please acknowledge receipt of the email.
AS
Arthur S's update22 Jun 2021, 11:49
Reviewer Update
Hi Mondo,please acknowledge receipt of the email.
AS
Arthur S's updateReviewer Update
23 Jun 2021, 14:31FELLOW SOUTH AFRICANS ?? PLEASE STAY AWAY FROM MONDO THEY ARE VERY TERRIBLE COMPANY TO DEAL WITH WHEN IT COMES TO GETTING TELECOMMUNICATIONS DEALS . THEY WILL MESS UP YOUR EXISTING CONTRACTS AND THE NEXT THING YOU INCURRE COSTS WHICH THEY WILL NOT TAKE FULL RESPONSIBILITY OF THEIR MESS . PLS AS SOON AS YOU RECEIVE A CALL FROM MONDO JUST TELL THEM TO F#CK OFF
AS
Arthur S's update23 Jun 2021, 14:31
Reviewer Update
FELLOW SOUTH AFRICANS ?? PLEASE STAY AWAY FROM MONDO THEY ARE VERY TERRIBLE COMPANY TO DEAL WITH WHEN IT COMES TO GETTING TELECOMMUNICATIONS DEALS . THEY WILL MESS UP YOUR EXISTING CONTRACTS AND THE NEXT THING YOU INCURRE COSTS WHICH THEY WILL NOT TAKE FULL RESPONSIBILITY OF THEIR MESS . PLS AS SOON AS YOU RECEIVE A CALL FROM MONDO JUST TELL THEM TO F#CK OFF
AS
Arthur S's updateReviewer Update
24 Jun 2021, 15:28MONDO Telecommunications a terrible company to deal with. It's the 3rd month I have been struggling to get my incorrect contract cancelled and the bill to be reserved but I am not being assisted.Mondo just ignores my emails, PLEASE SOUTH AFRICANS STAY AWAY FROM THIS DISGUSTING COMPANY
AS
Arthur S's update24 Jun 2021, 15:28
Reviewer Update
MONDO Telecommunications a terrible company to deal with. It's the 3rd month I have been struggling to get my incorrect contract cancelled and the bill to be reserved but I am not being assisted.Mondo just ignores my emails, PLEASE SOUTH AFRICANS STAY AWAY FROM THIS DISGUSTING COMPANY
Mondo's replyOfficial
24 Jun 2021, 15:35Hi Arthur,
As discussed with Kim, MTN an SR was logged for the billing query you have raised.
The MTN team is working on this.
SR: ***
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, MTN an SR was logged for the billing query you have raised.
The MTN team is working on this.
SR: ***
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 15:35
Official
Hi Arthur,
As discussed with Kim, MTN an SR was logged for the billing query you have raised.
The MTN team is working on this.
SR: ***
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, MTN an SR was logged for the billing query you have raised.
The MTN team is working on this.
SR: ***
We will keep you updated on the progress of this.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
28 Jun 2021, 15:05Good day Mondo,
Can you please sort out this mess with MTN before I exercise my consumer right according to consumer act . I am expecting this mess to be sorted out within 72 hours
Rgs,
Can you please sort out this mess with MTN before I exercise my consumer right according to consumer act . I am expecting this mess to be sorted out within 72 hours
Rgs,
AS
Arthur S's update28 Jun 2021, 15:05
Reviewer Update
Good day Mondo,
Can you please sort out this mess with MTN before I exercise my consumer right according to consumer act . I am expecting this mess to be sorted out within 72 hours
Rgs,
Can you please sort out this mess with MTN before I exercise my consumer right according to consumer act . I am expecting this mess to be sorted out within 72 hours
Rgs,
AS
Arthur S's updateReviewer Update
28 Jun 2021, 15:07Good Mondo,
Can you please sort out this mess caused by one your consultants Sharon before I exercise my consumers right as per the national consumer act . I am expecting this mess to be sorted out within 72 hours.i have heard enough of your stories ,I cannot be held accountable of your mess .
Rgs,
Can you please sort out this mess caused by one your consultants Sharon before I exercise my consumers right as per the national consumer act . I am expecting this mess to be sorted out within 72 hours.i have heard enough of your stories ,I cannot be held accountable of your mess .
Rgs,
AS
Arthur S's update28 Jun 2021, 15:07
Reviewer Update
Good Mondo,
Can you please sort out this mess caused by one your consultants Sharon before I exercise my consumers right as per the national consumer act . I am expecting this mess to be sorted out within 72 hours.i have heard enough of your stories ,I cannot be held accountable of your mess .
Rgs,
Can you please sort out this mess caused by one your consultants Sharon before I exercise my consumers right as per the national consumer act . I am expecting this mess to be sorted out within 72 hours.i have heard enough of your stories ,I cannot be held accountable of your mess .
Rgs,
Mondo's replyOfficial
30 Jun 2021, 08:26Hi Arthur,
Your query is in progress and we will be in contact with you in the course of the day.
Regards,
The Mondo Team
Your query is in progress and we will be in contact with you in the course of the day.
Regards,
The Mondo Team
Mondo's reply30 Jun 2021, 08:26
Official
Hi Arthur,
Your query is in progress and we will be in contact with you in the course of the day.
Regards,
The Mondo Team
Your query is in progress and we will be in contact with you in the course of the day.
Regards,
The Mondo Team