Terrible Customer Service and Unfair Charges

I recently had an extremely disappointing experience with Mondo/ MTN. I was sold a wifi router contract via telephone and after returning a product within their specified timeframe to the Mtn Canal walk branch, I was met with utter disregard and incompetence from their customer service team.

Despite multiple attempts to reach out for assistance, including calls and emails, I received no response whatsoever. Furthermore, when I finally managed to speak with a representative, I was informed of an outrageous cancellation fee of R650, which was never mentioned in any of the terms and conditions and besides i didn’t open the product and returned it within 6 days.

I had to pay for this product 2 months in a row and going on to the 3rd. I went to the store multiple times to get help and they were very help at the Mtn ottery branch. They told me to call Mondo directly and i did exactly that but the lack of communication and transparency displayed by Mondo is simply unacceptable. It is evident that they prioritize profit over customer satisfaction, and their disregard for basic consumer rights is alarming.

I strongly advise potential customers to think twice before engaging with telemarketers from MONDO/MTN , as their appalling customer service and unfair business practices leave much to be desired.

I WOULD STILL LIKE MY REFUND ASAP