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JR
Jordan R

1 reviews | Active since Nov 2021

20 Jan 2022, 08:40

Terrible Customer service

I coancelled my contract within the 7 day cooling off period and I have been debited for the amount of the contract (sometimes way more) for the last 7 months and I don't even have the device!! Every time I call they ask me to wait.. For what? Cancel the contract and give me my money back!!

0
Replies (7)
Mondo
Mondo's reply20 Jan 2022, 08:52
Official
Good day Jordan  , 

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO172216 

Regards, 

The Mondo Team
Mondo
Mondo's reply22 Feb 2022, 16:29
Official
Hi Jordan,

Trust you are well,

Please note that your MTN cancellation has been done and credit request has been submitted.

Kindly note that credit will reflect in your next MTN invoice.

MTN Credit Reference No: ***

The above query will be closed.

You may contact our Customer Care Team for further assistance.

Regards,

The Mondo Team
JR
Jordan R's update02 Mar 2022, 07:47
Reviewer Update
So then you go and try to debit R4155 from my account?? I swear you are a bunch of *********!
PLEASE FIX THIS PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mondo
Mondo's reply31 May 2022, 09:46
Official
Hi Jordan,

Please note that we have sent a follow-up on credit request to the MTN team.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
JR
Jordan R's update25 Oct 2022, 10:39
Reviewer Update
And still nothing has been done. 9 months later. Pathetic
Mondo
Mondo's reply17 Nov 2022, 14:59
Official
Hi Jordan,

Trust you are well.

Please note that your query has been escalated to MTN.

MTN Credit Reference No: SR# ***

Regards,

The Mondo Team
Mondo
Mondo's reply19 Dec 2022, 15:44
Official
Good Day Jordan,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team