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KM
Kutlwano M

1 reviews | Active since Jan 2020

06 Jan 2020, 15:24

Terrible BuyMondo Contract

I have had a terrible experience with Buymondo, its appalling! Firstly their consultant sold me a contract with incorrect information. I have been asking for them to cancel the contract from March 2019 to date, the contract hasn't been cancelled and as a result, Telkom has put an adverse listing on my credit record.

It has been a terrible experience dealing with Buymondo, this is even after I couriered back the router all the way to Durban, incuring the costs.

DO NOT TAKE UP ANY CONTRACT WITH BUYMONDO, as they will sell you false contracts then take tjeir own sweet time cancelling the contract.

0
Replies (13)
Mondo
Mondo's reply06 Jan 2020, 15:30
Official
Good Day Kutlwano, 

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply06 Jan 2020, 16:19
Official
Good Day Kutlwano,  Please note that we are liaising with the network service provider for the reference number for the cancellation and also to have the network service provider remove you as a “bad payer” on the credit bureau.  We will keep you updated on the progress of this. 
Kind Regards, 

Mondo Team 
KM
Kutlwano M's update07 Jan 2020, 09:21
Reviewer Update
Good Day,

Thanks for the feedback.

Regards,
Mondo
Mondo's reply08 Jan 2020, 16:25
Official
Good Day Kutlwano,  Please note that your query is still in progress. We will keep you updated on the progress of this. 
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply10 Jan 2020, 15:35
Official
Good day Kutlwano,  As per your discussion with our consultant, please note the Telkom consultant has escalated your query to a department at Telkom to remove your name from blacklisting.  We will continue to keep you updated on the progress of this. 
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply14 Jan 2020, 16:45
Official
Good day Kutlwano,  Please note that your query is still in progress. We will continue to keep you updated on the progress of this. 
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 Jan 2020, 16:27
Official
Good day Kutlwano,  Please note that your query is still in progress. We will continue to keep you updated on the progress of this. 
 Kind Regards, 

Mondo Team 
KM
Kutlwano M's update20 Jan 2020, 09:04
Reviewer Update
Good Day,

Thanks for the calls & the update.

Regards,
Mondo
Mondo's reply22 Jan 2020, 11:35
Official
Good day Kutlwano,  Please note that your query is still in progress. We will continue to keep you updated on the progress of this. 
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply27 Jan 2020, 16:36
Official
Good day Kutlwano,  Please note that the network service provider has confirmed that necessary credits have been passed on your account.

Your query is now resolved.

Should you have any further queries please feel free to call us or email us. Kind Regards, 

Mondo Team 
KM
Kutlwano M's update28 Jan 2020, 12:11
Reviewer Update
Good Day,
Thanks for solving my query, this gives me so much relief as my credit record was being affected by this.
Thanks to Kimona Pillay for dealing with my query. 5 star rating for her.
Regards,
KM
Kutlwano M's update11 Feb 2020, 10:00
Reviewer Update
Good Day,

I have requested a letter from Mondo from Telkom confirming that the contract has been cancelled & that my name will be lifted off the credit bureau listing. I haven't received any feedback.

Regards,
Mondo
Mondo's reply11 Feb 2020, 10:21
Official
Good day Kutlwano,  Thank you for taking the time to write to us.

Please note that we have attempted contacting you with no success.

The Telkom team is still working on your query.

We will revert with feedback shortly. Kind Regards, 

Mondo Team