LK
Londeka K
1 reviews | Active since Aug 2022
04 Aug 2022, 15:09
Terrible
If there was a option for no stars I would select that. Absolutely worst service I've ever received. I have sent emails since getting their 100gbs deal and it was all a lie. Was not explained to me properly and they won't allow me to change my bank account details even though before the sign up they said I could. I needed to migrate banks but now I need to keep paying for another bank just for them to debit. Infuriating
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
04 Aug 2022, 15:21Hi Londeka ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Mondo's reply04 Aug 2022, 15:21
Official
Hi Londeka ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO257694
Regards,
The Mondo Team
LK
Londeka K's updateReviewer Update
04 Aug 2022, 15:30No need. I'm on line waiting to cancel as we speak
LK
Londeka K's update04 Aug 2022, 15:30
Reviewer Update
No need. I'm on line waiting to cancel as we speak
Mondo's replyOfficial
05 Aug 2022, 09:00Hi Londeka ,
We will contact you soon to assist.
Your Case Number is: RCO257694
Regards,
The Mondo Team
We will contact you soon to assist.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Mondo's reply05 Aug 2022, 09:00
Official
Hi Londeka ,
We will contact you soon to assist.
Your Case Number is: RCO257694
Regards,
The Mondo Team
We will contact you soon to assist.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Mondo's replyOfficial
05 Aug 2022, 15:43Hi Londeka ,
We have logged an investigation to assess the sales call.
We will provide you with feedback soon.
Your Case Number is: RCO257694
Regards,
The Mondo Team
We have logged an investigation to assess the sales call.
We will provide you with feedback soon.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Mondo's reply05 Aug 2022, 15:43
Official
Hi Londeka ,
We have logged an investigation to assess the sales call.
We will provide you with feedback soon.
Your Case Number is: RCO257694
Regards,
The Mondo Team
We have logged an investigation to assess the sales call.
We will provide you with feedback soon.
Your Case Number is: RCO257694
Regards,
The Mondo Team
Mondo's replyOfficial
11 Aug 2022, 11:08Hi Londeka,
Trust you are well.
As per our telephonic discussion, please note that your MTN dispute was deemed Valid (in your favor).
Due to the above, a collection request has been logged and we will collect the device from Phoenix.
Once the device is collected and returned to the warehouse, a cancellation will be submitted to MTN.
We will keep you updated.
Have a lovely day further and may you have a safe trip.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that your MTN dispute was deemed Valid (in your favor).
Due to the above, a collection request has been logged and we will collect the device from Phoenix.
Once the device is collected and returned to the warehouse, a cancellation will be submitted to MTN.
We will keep you updated.
Have a lovely day further and may you have a safe trip.
Kind Regards,
The Mondo Team - Nicole
Mondo's reply11 Aug 2022, 11:08
Official
Hi Londeka,
Trust you are well.
As per our telephonic discussion, please note that your MTN dispute was deemed Valid (in your favor).
Due to the above, a collection request has been logged and we will collect the device from Phoenix.
Once the device is collected and returned to the warehouse, a cancellation will be submitted to MTN.
We will keep you updated.
Have a lovely day further and may you have a safe trip.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that your MTN dispute was deemed Valid (in your favor).
Due to the above, a collection request has been logged and we will collect the device from Phoenix.
Once the device is collected and returned to the warehouse, a cancellation will be submitted to MTN.
We will keep you updated.
Have a lovely day further and may you have a safe trip.
Kind Regards,
The Mondo Team - Nicole
Mondo's replyOfficial
13 Jan 2023, 14:25Hi Londeka,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 14:25
Official
Hi Londeka,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Mar 2023, 13:45Hi Londeka,
Trust you are well.
Please note that the MTN warehouse team has advised that the device was returned to you, as the device was not in its original packaging.
Kindly advise if the device is in your possession.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse team has advised that the device was returned to you, as the device was not in its original packaging.
Kindly advise if the device is in your possession.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 13:45
Official
Hi Londeka,
Trust you are well.
Please note that the MTN warehouse team has advised that the device was returned to you, as the device was not in its original packaging.
Kindly advise if the device is in your possession.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse team has advised that the device was returned to you, as the device was not in its original packaging.
Kindly advise if the device is in your possession.
Regards,
The Mondo Team