F
Fathima

1 reviews | Active since Feb 2021

08 Jan 2022, 22:30

Terriable service

MTN Mondo conntacted on the 6/12 offering an excellent data deal ,I was going to get Fibre but was happy to do this deal OOH big mistake .I was told I will get delivery with 6 to 8 days by the 22nd I found I was spending on data and no show so I decided to write to MTN reference *** no one called then I rewrote was given a number to call went from one to another it was a nightmare still no show and No Melissa contacted me but I have been asked to rate the service Really !!!

0
Replies (1)
Mondo
Mondo's reply09 Jan 2022, 16:05
Official
Hi  Fathima ,

Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. 

Your Case Number is:  RCO167724

Regards, 

The Mondo Team