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Seosen N

1 reviews | Active since Oct 2018

04 Dec 2018, 07:19

Telkom/Mondo

So after fighting with Telkom over facebook, twitter, email and phone. I finally walked into a Telkom branch to find out when my handset was going to be delivered and was told the actual company that debited my account was Mondo and the same said company was failing to deliver my product, Im not sure who you guys are and why Telkom uses a company with such poor communication s****s to deal with its customers . but my order number is ********** 99. call me and let me know whats going on

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Replies (5)
Mondo
Mondo's reply04 Dec 2018, 07:44
Official
Good Day Seosen,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply05 Dec 2018, 15:02
Official
Good Day Seosen, 

Please note that we are unable to locate any application done by Mondo Mobile for you.

Kindly provide your statement in order to investigate this matter further.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply21 Dec 2018, 14:50
Official
Good Day Seosen, 

As per your discussion with Kimona, please may you forward your statement/invoice to us and we will arrange as we would like to have your query resolved ASAP.
 Kind Regards, 

Mondo Team
Mondo
Mondo's reply31 Dec 2018, 10:47
Official
Good Day Seosen, 

Please note that we still haven't received your statement/invoice. 

Kindly arrange for this to be sent to us ASAP.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply29 Jan 2019, 08:22
Official
Good Day Seosen, 

As advised by our consultant, we are unable to locate any application on our database on your name.

Also note that we have not received proof (email or documenattion) confirming that Mondo Mobile created an application for you.

Your query will be closed until the proof/ confirmation is sent to us.

Kind Regards, 

Mondo Team