tM
tshediapelo M
1 reviews | Active since Aug 2020
05 Jan 2021, 12:08
Telkom simcard
My husband took a contract with you and the sim was delivered on the 29th and was told that the sim will work after 24-48 hours but today the sim card is not working,my husband sent you guys an email but still the matter is not resolved,and what makes me mad is you are too quick to debit money but you don't have customer service.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
05 Jan 2021, 12:25Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's reply05 Jan 2021, 12:25
Official
Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
06 Jan 2021, 08:16Hi Tshediapelo
Please note that we have made contact with the account holder and provided feedback.
We will contact customer to confirm if this matter is now resolved.
Regards
The Mondo Team
Please note that we have made contact with the account holder and provided feedback.
We will contact customer to confirm if this matter is now resolved.
Regards
The Mondo Team
Best regards,
Mondo's reply06 Jan 2021, 08:16
Official
Hi Tshediapelo
Please note that we have made contact with the account holder and provided feedback.
We will contact customer to confirm if this matter is now resolved.
Regards
The Mondo Team
Please note that we have made contact with the account holder and provided feedback.
We will contact customer to confirm if this matter is now resolved.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
08 Jan 2021, 15:13Hi Tshediapelo
Please note that we have made contact with the account holder and he has advised that he will only be able to go to a store on Sunday (10-01-2021)
We will contact customer to confirm if this matter is resolved on 11-01-2021.
Regards
The Mondo Team
Please note that we have made contact with the account holder and he has advised that he will only be able to go to a store on Sunday (10-01-2021)
We will contact customer to confirm if this matter is resolved on 11-01-2021.
Regards
The Mondo Team
Best regards,
Mondo's reply08 Jan 2021, 15:13
Official
Hi Tshediapelo
Please note that we have made contact with the account holder and he has advised that he will only be able to go to a store on Sunday (10-01-2021)
We will contact customer to confirm if this matter is resolved on 11-01-2021.
Regards
The Mondo Team
Please note that we have made contact with the account holder and he has advised that he will only be able to go to a store on Sunday (10-01-2021)
We will contact customer to confirm if this matter is resolved on 11-01-2021.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Jan 2021, 10:54Hi Tshediapelo
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Best regards,
Mondo's reply13 Jan 2021, 10:54
Official
Hi Tshediapelo
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
18 Jan 2021, 16:35Hi Tshediapelo
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Best regards,
Mondo's reply18 Jan 2021, 16:35
Official
Hi Tshediapelo
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Please note that we have attempted contacting the account holder will not success.
Further attempts will be made to call customer and resolve.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
22 Jan 2021, 16:51Hi Tshediapelo
As discussed with the account holder, the Telkom contract is active and customer is able to access the internet.
The query is resolved and will be closed.
Should the account holder require further assistance, he is welcome to email or call us.
Regards
The Mondo Team
As discussed with the account holder, the Telkom contract is active and customer is able to access the internet.
The query is resolved and will be closed.
Should the account holder require further assistance, he is welcome to email or call us.
Regards
The Mondo Team
Best regards,
Mondo's reply22 Jan 2021, 16:51
Official
Hi Tshediapelo
As discussed with the account holder, the Telkom contract is active and customer is able to access the internet.
The query is resolved and will be closed.
Should the account holder require further assistance, he is welcome to email or call us.
Regards
The Mondo Team
As discussed with the account holder, the Telkom contract is active and customer is able to access the internet.
The query is resolved and will be closed.
Should the account holder require further assistance, he is welcome to email or call us.
Regards
The Mondo Team
Best regards,