Telkom sim card still not activated

Item: Mondo
Rating: 1
Author: Zano M

I recieved my router and sim card last week,till to date my telkom sim card is not activated. I seriously don't understand why it takes this long to activate a sim card. Delivery took long too.

Helpful (0)

Replies (2)

Mondo's replyOfficial

09 Sept 2021, 10:57

Hi Zano,

Thank you for taking the time to write to us about your Telkom activation.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO135629

Regards,

The Mondo Team

Mondo's reply09 Sept 2021, 10:57

Official

Mondo's replyOfficial

17 Sept 2021, 10:00

Hi Zano,
Trust you are well.

Please note that your Telkom line has been activated.

Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,
The Mondo Team

Mondo's reply17 Sept 2021, 10:00

Official