AE
AUSTIN E
1 reviews | Active since Aug 2021
31 Aug 2021, 13:09
Telkom sim card delivery slower than promised
Sales agent told me sim card would be delivered within the week. I waited almost 3 weeks. This caused confusion not knowing when to expect delivery, however Telkom did EVENTUALLY call me and arrange delivery time. All else is satisfactory at this point.
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Mondo's replyOfficial
31 Aug 2021, 13:18 Hi Austin,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133778.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133778.
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 13:18
Official
Hi Austin,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133778.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133778.
Regards,
The Mondo Team