LN
Lindie N
1 reviews | Active since Jan 2019
22 Oct 2020, 15:57
Telkom mondo very unproffesional
I have taken out a contract with Telkom mondo and they tried to take the money on a different date than I told them because debit should go off on the 26th of every month. So i emailed customer care to take a Double payment the 26th so they took a double payment on th 15th. But i still get unpaid SMSes so someone is *****ing my money. And when i phone or email or SMS they dont respond
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
22 Oct 2020, 16:07Hi Lindie,
Thank you for taking the time to write to us.
Our team is looking into your query and we will revert with feedback.
Regards
The Mondo Team
Thank you for taking the time to write to us.
Our team is looking into your query and we will revert with feedback.
Regards
The Mondo Team
Mondo's reply22 Oct 2020, 16:07
Official
Hi Lindie,
Thank you for taking the time to write to us.
Our team is looking into your query and we will revert with feedback.
Regards
The Mondo Team
Thank you for taking the time to write to us.
Our team is looking into your query and we will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
22 Oct 2020, 16:47Hi Lindie,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Mondo's reply22 Oct 2020, 16:47
Official
Hi Lindie,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Mondo's replyOfficial
23 Oct 2020, 14:13Hi Lindie,
As discussed with Kim, please note that we have escalated your query to Telkom to assist with changing your debit date.
We will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to Telkom to assist with changing your debit date.
We will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply23 Oct 2020, 14:13
Official
Hi Lindie,
As discussed with Kim, please note that we have escalated your query to Telkom to assist with changing your debit date.
We will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to Telkom to assist with changing your debit date.
We will keep you updated on the progress of this.
Regards
The Mondo Team
LN
Lindie N's updateReviewer Update
30 Oct 2020, 12:26The mondo team contacted me and changed the debit date but where is the double payment that was taken on the 15th. I still get unpaid SMSes. It is 15 days later already and my payment is not allocated to my contract yet. You are messing my credit score up.
LN
Lindie N's update30 Oct 2020, 12:26
Reviewer Update
The mondo team contacted me and changed the debit date but where is the double payment that was taken on the 15th. I still get unpaid SMSes. It is 15 days later already and my payment is not allocated to my contract yet. You are messing my credit score up.
Mondo's replyOfficial
30 Oct 2020, 12:39Hi Lindie,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Mondo's reply30 Oct 2020, 12:39
Official
Hi Lindie,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards
The Mondo Team
LN
Lindie N's updateReviewer Update
07 Nov 2020, 15:52Mondo you dont need to contact me just update my payment please it was taken off my account on the 16th of October already
Why does it take so long to update a payment. It was a double payment
Absa: CHEQ3225, Sch t, 16/10/20 SETTLEMENT/C - NAEDO TRACKED DO, TELKOM /TELK***Z, R-608.00, Available R . Help ***; NAGELL 120
Why does it take so long to update a payment. It was a double payment
Absa: CHEQ3225, Sch t, 16/10/20 SETTLEMENT/C - NAEDO TRACKED DO, TELKOM /TELK***Z, R-608.00, Available R . Help ***; NAGELL 120
LN
Lindie N's update07 Nov 2020, 15:52
Reviewer Update
Mondo you dont need to contact me just update my payment please it was taken off my account on the 16th of October already
Why does it take so long to update a payment. It was a double payment
Absa: CHEQ3225, Sch t, 16/10/20 SETTLEMENT/C - NAEDO TRACKED DO, TELKOM /TELK***Z, R-608.00, Available R . Help ***; NAGELL 120
Why does it take so long to update a payment. It was a double payment
Absa: CHEQ3225, Sch t, 16/10/20 SETTLEMENT/C - NAEDO TRACKED DO, TELKOM /TELK***Z, R-608.00, Available R . Help ***; NAGELL 120
Mondo's replyOfficial
07 Nov 2020, 15:56Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
For billing and debit order queries, please contact Telkom on 081 180.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
For billing and debit order queries, please contact Telkom on 081 180.
Regards
The Mondo Team
Mondo's reply07 Nov 2020, 15:56
Official
Hi,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
For billing and debit order queries, please contact Telkom on 081 180.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
For billing and debit order queries, please contact Telkom on 081 180.
Regards
The Mondo Team