CU
Chez-lynn Ullbricht

1 reviews | Active since Dec 2018

27 Dec 2018, 11:24

TELKOM MONDO IS DRAGGING YOUR BRAND THROUGH THE MUD!!!!!

Hi please can i get assistance...

Hi I took out 2 telkom contracts with you guys. Im supposed to get a phone call on monday with regards to delivery its now Wednesday and nobody has contacted me with regards to this! Im so upset with the service that im recieving from your company. Can someone phone me urgently regarding this matter on ********** 026.

If im not contacted by close of business tomorrow the 13/12/2018 , I'd like to cancel both contracts with your company.

This is not good customer service at all.I was last contacted on Thursday last week. 6.12.2018

Ive been callinf endlessly since last week.... Aston who assisted me now cannot speak to me as he always busy! I still havnt received these phones!!!!! DSV know nothing about these phones!!! Is this a legit company or so **** people out of their R99 once off payment? Admin fee!!!! I cannot believe how such a huge company like Telkom can allow such a company to degrade their name!!! Pathetic service!!! I want to cancel all deals and i want my money back ASAP!!!!!! Sont want to deal with such a company!!!!!

Regards Chez-Lynn

0
Replies (2)
Mondo
Mondo's reply27 Dec 2018, 11:28
Official
Good Day Chez-lynn,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply22 Jan 2019, 15:38
Official
Good Day Chez-lynn, 

As per your discussion with Kimona, you have received your devices and your contract has been successfully activated.

Your query is now resolved.

Should you have any further queries please feel free to contact us.

Kind Regards, 

Mondo Team