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Lefera T

1 reviews | Active since May 2014

02 Sept 2020, 12:31

Telkom Mondo

I cancelled the telkom Mobile data within a month because of the network problem, but even know they still talking my money from my account. And main problem they can't even resolve this problem. The Call Centre can't even say much because they lack of experience when come to clients. Lastly they even put me on bad credit because I reverse their debit orders every time they made it.

0
Replies (4)
Mondo
Mondo's reply02 Sept 2020, 12:36
Official
Hi Lefera, 
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply03 Sept 2020, 11:00
Official
Hi Lefera, 
Please note that we have attempted contacting you with no success.

Kindly note that your contract is cancelled and your query is resolved.

We have escalated your cancellation reference number to the Telkom team to assist with the credit due to you.

Kind Regards, 

Mondo Team
LT
Lefera T's update06 Sept 2020, 14:38
Reviewer Update
Hi
I'm still waiting for Telkom to call me and make cancellation, because they only send me this:Telkom SA: Dear Customer,
Your query will be attended to.Your case number is ***6
Please do not reply to this SMS.
Mondo
Mondo's reply06 Sept 2020, 15:20
Official
Hi Lefera, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will contact you after 9 AM on Monday.

Regards 
The Mondo Team