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CS
Cobus S

1 reviews | Active since Sept 2012

08 May 2023, 08:19

Telkom

We ordered a Cellphone and Contract telephonically from Monday on April 5th. We were told we will receive the phone within 3 to 5 workdays. We received the phone on 25/04/2023. We were the told the activation will take 24-48 hours. Today on the 6th of May, still no activation. Also we ordered a Titanium colour and received a black one. There were suppose to be a screen protector, which we never received. I was thinking of moving all my contracts to Telkom, but with this bad service, I will have to reconsider. It is no use phoning them, because the send from one department to the next and no one is able to assist. Their service sucks big time.

0
Replies (3)
Mondo
Mondo's reply08 May 2023, 08:28
Official
Hi Mr. Stander,

Thank you for reaching out to us regarding Mrs. Stander's Telkom contract.

We do apologize for the delay and inconvenience caused.

We are looking into this and will provide an update soon.

Case Number: RCO390898

Regards,

The Mondo Team
CS
Cobus S's update18 May 2023, 13:51
Reviewer Update
Hi Monson Team, After numerous calls to Mundo/Telkom and also speaking to a Team Leader named Ian and various promises by numerous people, today on the 18th of May, we are still battling. We now decided to cancel this deal, because if ****ty service, we are told that we cannot cancel because it is outside of the cooling off period. The phone has not been activated even and now this. We received a Case number RCO390898, but now one contacts us. Mundo/ Telkom SUCKS

Mondo
Mondo's reply31 May 2023, 09:17
Official
Hi Cobus,

Trust you are well.

Please note that the Telkom activation has been done.

You may remove the simcard from the device for 20-30 minutes, re-insert it into the device and you will receive Telkom connectivity.

Have a lovely day further.

Regards,

The Mondo Team