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JH
Josia H

1 reviews | Active since Nov 2021

17 Nov 2021, 10:29

Telkom

Very very bad service, till now no one called me. Very very bad

0
Replies (5)
Mondo
Mondo's reply17 Nov 2021, 10:33
Official
Hi Josia,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO152429
 
Regards,
 
The Mondo Team
JH
Josia H's update22 Nov 2021, 09:53
Reviewer Update
And still no replay from mondo, 2 weeks and still without a device that is working?????
Mondo
Mondo's reply24 Nov 2021, 16:11
Official
Good day,

Trust you are well.

Please note that we have escalated an urgent collection request to the courier team.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply10 Jan 2022, 12:51
Official
Hi Josia,

Trust you are well.

Please note that your Telkom cancellation is in-progress.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply11 Jan 2022, 15:33
Official
Hi Josia,

Trust you are well.

Please note that your Telkom cancellation has been done.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team