Telkom 3rd party Mondo has the worst service ever

I am very fed up with Mondo, they call you a million times when they want you to take one of their deals but once the deal is closed they don't care anymore whether you have received the parcel and if its activated or not its none of their business. they deducted the admin fee, but I had to follow up on when was I going to get my router, only then it got delivered by DSV now activating the sim is a problem, its been more than 4 days and the SIM is not activated, I really think Telkom should cut them as their 3rd party seriously because this is not on, getting through to them is another problem, you wait for over 20 minutes and then they cant put you to the technical team because technical team doesn't have phones, no solutions at all , just more problems