TM
Teboho M
1 reviews | Active since Aug 2020
29 Jun 2021, 19:45
Telecommunications and it's bad service
Some people are lucky they get great service some of us hai shame. It's almost a week I'm waiting for the escalations team to call me but dololo instead they phone telling me about their Vuka insurance like really?? Please urgently assist me with cancelation process for everything I never thought Telkom would ***gyback on this.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
29 Jun 2021, 19:55Hi Teboho,
Thank you for reaching out to us. We sincerely apologize for the inconvenience and the lack of service you have received.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO125940
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience and the lack of service you have received.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO125940
Regards,
The Mondo Team
Mondo's reply29 Jun 2021, 19:55
Official
Hi Teboho,
Thank you for reaching out to us. We sincerely apologize for the inconvenience and the lack of service you have received.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO125940
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience and the lack of service you have received.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO125940
Regards,
The Mondo Team
TM
Teboho M's updateReviewer Update
30 Jun 2021, 15:21Good afternoon, I'm so glad I didnt hold my breath still nothing and it's 15:21.
TM
Teboho M's update30 Jun 2021, 15:21
Reviewer Update
Good afternoon, I'm so glad I didnt hold my breath still nothing and it's 15:21.
Mondo's replyOfficial
30 Jun 2021, 16:21Hi Teboho,
Please note that feedback on the outcome of the investigation has been shared with you.
You have opted to keep the data device deal.
We have logged a collection of the phone deal and will submit the cancellation once we receive this.
Regards,
The Mondo Team
Please note that feedback on the outcome of the investigation has been shared with you.
You have opted to keep the data device deal.
We have logged a collection of the phone deal and will submit the cancellation once we receive this.
Regards,
The Mondo Team
Mondo's reply30 Jun 2021, 16:21
Official
Hi Teboho,
Please note that feedback on the outcome of the investigation has been shared with you.
You have opted to keep the data device deal.
We have logged a collection of the phone deal and will submit the cancellation once we receive this.
Regards,
The Mondo Team
Please note that feedback on the outcome of the investigation has been shared with you.
You have opted to keep the data device deal.
We have logged a collection of the phone deal and will submit the cancellation once we receive this.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jul 2021, 16:21Hi Teboho,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Telkom collection.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Telkom collection.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply06 Jul 2021, 16:21
Official
Hi Teboho,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Telkom collection.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Telkom collection.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 15:08Hi Teboho,
Trust you are well.
Please note that due to your Telkom device being collected, a cancellation request has been sent to the relevant department.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that due to your Telkom device being collected, a cancellation request has been sent to the relevant department.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 15:08
Official
Hi Teboho,
Trust you are well.
Please note that due to your Telkom device being collected, a cancellation request has been sent to the relevant department.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that due to your Telkom device being collected, a cancellation request has been sent to the relevant department.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
09 Jul 2021, 15:39Hi Teboho,
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply09 Jul 2021, 15:39
Official
Hi Teboho,
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team