1 reviews | Active since Jan 2015
Taking advantage of my 84 year-old grandmother!
My grandmother was taken advantage of by your call center consultants into signing up for 2x LTE products when she already has fiber internet.
She had requested to cancel in May 2022 (5 months!) and no action has been taken. There are copious emails that have been sent with no feedback regarding her cancellation. She has had various family members try to assist her to no avail.
MTN has now suspended her cell phone service for non-payment of a service which should be cancelled and is now impacting her day-to-day business.
I have been phoning every day to try resolve this issue and no one is getting back to me. I am absolutely disgusted by this level of service. Looking at other reviews, I can see that this is not unique case.
Thank you for taking the time to write to us about your grandmother's MTN query.
We do apologize for the level of service that you both have received thus far.
We have escalated your query to the relevant department for urgent assitance. Once we receive an update, we will advise4 you accordingly.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your grandmother's MTN query.
We do apologize for the level of service that you both have received thus far.
We have escalated your query to the relevant department for urgent assitance. Once we receive an update, we will advise4 you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that cancellation and credit has been done.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that cancellation and credit has been done.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team