SM
Senzani M
1 reviews | Active since Feb 2022
06 Apr 2022, 10:03
System Offline for a number of days
I'm so disappointed with the service of MTN and Mondo contracts. I have done an upgrade on the 25th March 2022, and I was advised that the gadget will be delivered within 3 - 10 working days. Today its day 9 and I have not received the gadget, and when I tried calling their call center they tell me that MTN is offline. The MTN system has been Offline for over 2 days and I need that gadget urgently.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Apr 2022, 11:12Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207640
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207640
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 11:12
Official
Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207640
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO207640
Regards,
The Mondo Team
Mondo's replyOfficial
25 Apr 2022, 13:55Hi Senzani,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your recent MTN application has been declined.
Kindly note that you may reapply for a deal after 90 days.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your recent MTN application has been declined.
Kindly note that you may reapply for a deal after 90 days.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply25 Apr 2022, 13:55
Official
Hi Senzani,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your recent MTN application has been declined.
Kindly note that you may reapply for a deal after 90 days.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your recent MTN application has been declined.
Kindly note that you may reapply for a deal after 90 days.
Your query will now be closed.
Regards,
The Mondo Team