System error call back next week

Item: Mondo
Rating: 2
Author: abdul R

6 days ago I was contacted by mondo and signed up for the 2gb package and router. Delivery was promised yesterday. Heard nothing and waited for today and still nothing. I contacted Mondo, gave my details and said my ID number do not match my name. I then spoke to an agent who then says there is a system error and I must call back next week.<br> <br> The agents were friendly, no issue with that.<br> <br> but not having my details and then saying system error.

Helpful (0)

Replies (2)

Mondo's replyOfficial

20 Jan 2016, 16:30

Hello ARR,

Thank you for raising your query with Mondo Customer Care.

Kindly note, we are investigating your query and will revert with feedback shortly.

We would like to apologize for any inconvenience caused.

Kind Regards,

Mondo Customer Care
***

Best regards,

Mondo's reply20 Jan 2016, 16:30

Official

Best regards,

Mondo's replyOfficial

07 Oct 2016, 10:07

Hello ARR,

Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care ***.

Best regards,

Mondo's reply07 Oct 2016, 10:07

Official

Hello ARR,

Kind Regards

Mondo Customer Care ***.

Best regards,

System error call back next week

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