NM
Nompumelelo M

1 reviews | Active since Jan 2015

08 May 2017, 09:05

Suspicious company, Telephone line don't work, wonder if their email line works.

<p>I was called by one of your agents 3rd week of April offering me a deal of 5gb data/month with a free router and told me I would receive a new sim with the router in the next 1-3 days. T date, I have not received anything except a stupid email on 2 May welcoming me to the mondo family, but still so device. So I have gotten uneasy and thought I should check out your reviews on hello peter. Low and behold, your reviews suck, you have ****med a lot of people with this deal</p> <p><br />I want no part of it. Cancel that deal if it does even exist. If you do not and you still send your courier with the device I will not take ownership of it from him/her. I will not take it, I will not sign anything. You are a **** company contracted by Vodacom to **** its own customers. I will be sending a copy of this email to hello peter and the consumer ombudsman. Technically this contract is not yet in effect as I have not taken ownership of the device, and you have breached our agreement by not sending it in the timeframe you promised. Do not bother trying to convince me otherwise. You are a **** company and I would not be bul**** to stay with a **** deal.</p> <p><br />Send me proof of the cancellation pronto.</p>

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Replies (2)
Mondo
Mondo's reply08 May 2017, 11:36
Official

Good day Nompumelelo,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Mondo
Mondo's reply05 Jul 2017, 14:12
Official

Hello Nompumelelo,

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact us.

Regards,

Mondo Team

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