Suraya from Mondo is astounding

Vodacom gave me an offer for a laptop. The laptop was supposed to be delivered by RAM to where I stay. They delivered a small box around December 04, 2018 which I have not opened and promised to deliver the laptop the following week. They called, apologising for not delivering as promised. They made another offer to deliver before December 16, 2018 which they failed to honour. I informed them at the outset that if they don't deliver on December 16, they will have to deliver on Jan 07. To my surprise, I have just been informed that they have returned the computer to Vodacom. I had to call Vodacom, searching for the undelivered laptop. Vodacom transferred me to Mondo. I spoke with Suraya from Mondo. She is extremely professional. She knew that the delivery has been cancelled. She used her professionalism to make sure that I get the cancelled order back. She took my details and promised that a representative will call for delivery. What is it that is so exceptional that Suraya did? She made sure that I don't reapply for the laptop which RAM decided to return to Vodacom - after apologising for failing to deliver. God bless you.