PK
Pinkie K
1 reviews | Active since Nov 2022
05 Nov 2022, 16:55
Super Service by Zainub (Mondo)
I was an upset customer who was ready to jump ship. However, Zainub at Customer Service gave me exceptional service, handled the situation professionally and assured me of the issue raised to be attended promptly. She got response early hours of the next morning and we found out my concerns were valid, she referred the matter further and that Dept also came back to me within an hour. The matter has been resolved and I am a happy customer. Just a pity I wouldn't know what would become of whoever who caused my unhappiness.
I believe if Zainub played a big part on how she handled the situation and I am still a customer of Mondo.
Helpful (0)
Replies (6)0
Replies (6)PK
Pinkie K's updateReviewer Update
05 Nov 2022, 18:40Mondo is exceptionally lucky to have that lady, Zainub. Thank you to Gugu at Retention who refused to part ways with me as their customer. Thank you ladies for your efforts.
PK
Pinkie K's update05 Nov 2022, 18:40
Reviewer Update
Mondo is exceptionally lucky to have that lady, Zainub. Thank you to Gugu at Retention who refused to part ways with me as their customer. Thank you ladies for your efforts.
Mondo's replyOfficial
07 Nov 2022, 08:05Hi Pinkie,
Trust you are well.
Thank you for posting a compliment on the services you received from Zainub & Gugu.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
Thank you for posting a compliment on the services you received from Zainub & Gugu.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Mondo Team
Mondo's reply07 Nov 2022, 08:05
Official
Hi Pinkie,
Trust you are well.
Thank you for posting a compliment on the services you received from Zainub & Gugu.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
Thank you for posting a compliment on the services you received from Zainub & Gugu.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Mondo Team
PK
Pinkie K's updateReviewer Update
12 Nov 2022, 09:22Yooo, I was too quick to give praises. What a nightmare!
From what Gugu (retentions) assured me.......nothing has happened. She said a credit will be done into my account which by Tuesday (8/12/2022) and all will be well.
Let me tell what has happened instead. Lost of coverage till now, threatening sms's from mtn about my credit rating being affected because of my "non-payment" though wrong. I told the ladies out of everything, I refuse to have my credit rating be affected in any way!!
MTN & Mondo had better make damn sure that my name has no negative rating because of this non-existent, incorrect debit order. I will check every two weeks nothing reflects about this nightmarish episode of my life.
MTN & Mondo need to come collect their router and we go our separate ways. You guys came to me with this and I got sold "ingulube esakeni"...
From what Gugu (retentions) assured me.......nothing has happened. She said a credit will be done into my account which by Tuesday (8/12/2022) and all will be well.
Let me tell what has happened instead. Lost of coverage till now, threatening sms's from mtn about my credit rating being affected because of my "non-payment" though wrong. I told the ladies out of everything, I refuse to have my credit rating be affected in any way!!
MTN & Mondo had better make damn sure that my name has no negative rating because of this non-existent, incorrect debit order. I will check every two weeks nothing reflects about this nightmarish episode of my life.
MTN & Mondo need to come collect their router and we go our separate ways. You guys came to me with this and I got sold "ingulube esakeni"...
PK
Pinkie K's update12 Nov 2022, 09:22
Reviewer Update
Yooo, I was too quick to give praises. What a nightmare!
From what Gugu (retentions) assured me.......nothing has happened. She said a credit will be done into my account which by Tuesday (8/12/2022) and all will be well.
Let me tell what has happened instead. Lost of coverage till now, threatening sms's from mtn about my credit rating being affected because of my "non-payment" though wrong. I told the ladies out of everything, I refuse to have my credit rating be affected in any way!!
MTN & Mondo had better make damn sure that my name has no negative rating because of this non-existent, incorrect debit order. I will check every two weeks nothing reflects about this nightmarish episode of my life.
MTN & Mondo need to come collect their router and we go our separate ways. You guys came to me with this and I got sold "ingulube esakeni"...
From what Gugu (retentions) assured me.......nothing has happened. She said a credit will be done into my account which by Tuesday (8/12/2022) and all will be well.
Let me tell what has happened instead. Lost of coverage till now, threatening sms's from mtn about my credit rating being affected because of my "non-payment" though wrong. I told the ladies out of everything, I refuse to have my credit rating be affected in any way!!
MTN & Mondo had better make damn sure that my name has no negative rating because of this non-existent, incorrect debit order. I will check every two weeks nothing reflects about this nightmarish episode of my life.
MTN & Mondo need to come collect their router and we go our separate ways. You guys came to me with this and I got sold "ingulube esakeni"...
Mondo's replyOfficial
17 Nov 2022, 11:51Hi Pinkie,
Trust you are well.
We do apologize for the inconvenience caused.
We have sent a request to the relevant department to get in touch with you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
We have sent a request to the relevant department to get in touch with you.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 11:51
Official
Hi Pinkie,
Trust you are well.
We do apologize for the inconvenience caused.
We have sent a request to the relevant department to get in touch with you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
We have sent a request to the relevant department to get in touch with you.
Regards,
The Mondo Team
PK
Pinkie K's updateReviewer Update
24 Nov 2022, 20:49Thank you. Package finally picked up 23/11/2022.
I just hope I will NOT find my credit record stuffed up with the incorrect/******* exorbitant debit order (unpaid) that was scheduled on my bank account. If the unfavourable labeling is there, I am sure MTN&Mondo will resolve resolve it promptly. However, I live in hope✌️
I just hope I will NOT find my credit record stuffed up with the incorrect/******* exorbitant debit order (unpaid) that was scheduled on my bank account. If the unfavourable labeling is there, I am sure MTN&Mondo will resolve resolve it promptly. However, I live in hope✌️
PK
Pinkie K's update24 Nov 2022, 20:49
Reviewer Update
Thank you. Package finally picked up 23/11/2022.
I just hope I will NOT find my credit record stuffed up with the incorrect/******* exorbitant debit order (unpaid) that was scheduled on my bank account. If the unfavourable labeling is there, I am sure MTN&Mondo will resolve resolve it promptly. However, I live in hope✌️
I just hope I will NOT find my credit record stuffed up with the incorrect/******* exorbitant debit order (unpaid) that was scheduled on my bank account. If the unfavourable labeling is there, I am sure MTN&Mondo will resolve resolve it promptly. However, I live in hope✌️
Mondo's replyOfficial
21 Dec 2022, 11:49Hi Pinkie,
Trust you are well.
You are welcome.
Should you have any queries you may send an email to *** or contact us on ***.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Should you have any queries you may send an email to *** or contact us on ***.
Regards,
The Mondo Team
Mondo's reply21 Dec 2022, 11:49
Official
Hi Pinkie,
Trust you are well.
You are welcome.
Should you have any queries you may send an email to *** or contact us on ***.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Should you have any queries you may send an email to *** or contact us on ***.
Regards,
The Mondo Team