AN
Adhika N
1 reviews | Active since Jul 2022
12 Sept 2023, 12:00
Sucky service
After no delivery in two weeks, yet again my delivery is pushed back. The DSV call centre manager says I should be professional... how about you'll professionally doing your job!!!! You'll better reimburse me for two weeks of no WiFi AND GET ME MY DAMN PACKAGE... I'm almost out of anxiety medication because of the stress MTN and DSV has caused. #badservices #MTNSouthAfrica #NoDelivery
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
12 Sept 2023, 14:45Hi Adhika.
We're so sorry to hear that your experience with Mondo was a negative one.
We see that your MTN order is scheduled to be delivered today.
Your feedback is invaluable to us so thank you for sharing. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We're so sorry to hear that your experience with Mondo was a negative one.
We see that your MTN order is scheduled to be delivered today.
Your feedback is invaluable to us so thank you for sharing. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
Mondo's reply12 Sept 2023, 14:45
Official
Hi Adhika.
We're so sorry to hear that your experience with Mondo was a negative one.
We see that your MTN order is scheduled to be delivered today.
Your feedback is invaluable to us so thank you for sharing. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We're so sorry to hear that your experience with Mondo was a negative one.
We see that your MTN order is scheduled to be delivered today.
Your feedback is invaluable to us so thank you for sharing. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
Mondo's replyOfficial
12 Sept 2023, 14:49Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO436151
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO436151
Regards,
The Mondo Team
Mondo's reply12 Sept 2023, 14:49
Official
Good day,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO436151
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO436151
Regards,
The Mondo Team
AN
Adhika N's updateReviewer Update
12 Sept 2023, 15:37My parcel was supposed yo be delivered today after your machine failed last week!!!! Now they tell me its not coming today!!!!
AN
Adhika N's update12 Sept 2023, 15:37
Reviewer Update
My parcel was supposed yo be delivered today after your machine failed last week!!!! Now they tell me its not coming today!!!!
Mondo's replyOfficial
14 Sept 2023, 10:04Hi Adhika,
Please note that according to the system, there was an attempt to deliver again, however, there was a fingerprint mismatch which made the delivery unsuccessful.
Regards,
The Mondo Team
Please note that according to the system, there was an attempt to deliver again, however, there was a fingerprint mismatch which made the delivery unsuccessful.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 10:04
Official
Hi Adhika,
Please note that according to the system, there was an attempt to deliver again, however, there was a fingerprint mismatch which made the delivery unsuccessful.
Regards,
The Mondo Team
Please note that according to the system, there was an attempt to deliver again, however, there was a fingerprint mismatch which made the delivery unsuccessful.
Regards,
The Mondo Team