MG
Mala G
1 reviews | Active since Sept 2019
03 Sept 2021, 10:54
Sub standard customer service
Mondo consultant incorrectly app**** an upgrade to my number instead of the number that was to be upgraded. Leaving me at unnecessary inconvenience and added costs. At the time of the upgrade it was assumed that it was a direct deal with mtn as it is the contractual service supplier is mtn. It has been over 48 hours since I have lodged the first query and 24 hours since I have investigated the matter, detailed the corrective measures and requested that my original package be reinstated on my number and the upgrade be app**** to the correct number at 24 months term. At the time of this review the matter remains unresolved and I remain inconvenienced and unattended.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
03 Sept 2021, 10:59Hi Mala,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134488
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134488
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 10:59
Official
Hi Mala,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134488
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134488
Regards,
The Mondo Team
MG
Mala G's updateReviewer Update
03 Sept 2021, 11:09I await the resolve.
MG
Mala G's update03 Sept 2021, 11:09
Reviewer Update
I await the resolve.
Mondo's replyOfficial
03 Sept 2021, 11:18Good day,
Please note that we are currently looking into your query and you will be contacted within today.
Regards,
The Mondo Team
Please note that we are currently looking into your query and you will be contacted within today.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 11:18
Official
Good day,
Please note that we are currently looking into your query and you will be contacted within today.
Regards,
The Mondo Team
Please note that we are currently looking into your query and you will be contacted within today.
Regards,
The Mondo Team
MG
Mala G's updateReviewer Update
03 Sept 2021, 13:16Thank you. Please note if Mondo is unable to resolve the matter as requested I will have no alternative but to cancell and return the products to the nearest mtn branch as my service provider is mtn. Thank you.
MG
Mala G's update03 Sept 2021, 13:16
Reviewer Update
Thank you. Please note if Mondo is unable to resolve the matter as requested I will have no alternative but to cancell and return the products to the nearest mtn branch as my service provider is mtn. Thank you.
Mondo's replyOfficial
03 Sept 2021, 13:17Good day,
The above information has been noted.
Regards,
The Mondo Team
The above information has been noted.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 13:17
Official
Good day,
The above information has been noted.
Regards,
The Mondo Team
The above information has been noted.
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2021, 16:17Hi Mala,
Trust you are well.
Please note that as per our records, a new upgrade was done in October, therefore, your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, a new upgrade was done in October, therefore, your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 16:17
Official
Hi Mala,
Trust you are well.
Please note that as per our records, a new upgrade was done in October, therefore, your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, a new upgrade was done in October, therefore, your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team