NB
Neil B
1 reviews | Active since Dec 2019
08 Nov 2021, 11:24
Stuck in the MTN Mondo system .....
represented themselves as MTN Online upgrades, 5 weeks later still nothing back from them? No MTN themselves cannot upgrade me becuase I am trapped in the Mondo system! All i want to do is upgrade.... Apparently they received an online application from me on the 11th Oct - its now 8th Noember and havent heard anything from them? I called into my local MTN store and they were ready to help there and then
Helpful (0)
Replies (2)0
Replies (2)NB
Neil B's updateReviewer Update
08 Nov 2021, 11:51That’s still not good enough, we have spent hours on the phone usually to be told “we can’t hear you” that usually comes after I say we want to cancel. Then we were told it can only be cancelled by the person that did the upgrade. Then we were told no one at the office had permission to cancel it needed a manager - the excuses are never ending! I just want to upgrade with MTN like I normally do
NB
Neil B's update08 Nov 2021, 11:51
Reviewer Update
That’s still not good enough, we have spent hours on the phone usually to be told “we can’t hear you” that usually comes after I say we want to cancel. Then we were told it can only be cancelled by the person that did the upgrade. Then we were told no one at the office had permission to cancel it needed a manager - the excuses are never ending! I just want to upgrade with MTN like I normally do
Mondo's replyOfficial
08 Nov 2021, 16:28Good day,
Trust you are well.
As per our records, a cancellation was logged for the account holders recent MTN application.
Regards,
The Mondo Team
Trust you are well.
As per our records, a cancellation was logged for the account holders recent MTN application.
Regards,
The Mondo Team
Mondo's reply08 Nov 2021, 16:28
Official
Good day,
Trust you are well.
As per our records, a cancellation was logged for the account holders recent MTN application.
Regards,
The Mondo Team
Trust you are well.
As per our records, a cancellation was logged for the account holders recent MTN application.
Regards,
The Mondo Team