Struggling to cancel Mondo/MTN contract since Black Friday 2022

Atrocious service from Mondo and MTN. It may be a borderline **** even. (I'm basically paying for a product I don't have)

I'm not the only one struggling to cancel their contract with Mondo/MTN. You can read the other reviewers that are struggling to cancel their contract, just Google it.

https://www.hellopeter.com/mondo/reviews/mondomtn-refusing-to-cancel-contract-and-taking-my-money-***

https://mybroadband.co.za/forum/threads/mtn-contract-cancellations-are-broken.***/

I've been trying to cancel my contract since last year November (Black Friday), for a phone contract Samsung Galaxy S22+ which I'm approximately getting billed R 989.32 a month, it's almost been a year now. I returned the cellphone within the 14 working days from date of delivery back to Mondo (this process was also a hassle as Mondo stated that I needed to go to an MTN branch which then the MTN branch stated I had to go to Mondo, I had to let the manager of the MTN branch talk to the Mondo manager for them to pick up the device). I had to make 2 trips there and back, fighting the Black Friday crowds due to them stating that I need to return the device to each other.

Please note that I didn't even know I was applying on a 3rd party (Mondo) to obtain my contract as I clicked on the MTN website to order online in which unsuspecting directed me to Mondo which I thought as MTN.

The reason I returned the device is because I wanted to get a smar****ch with the cellphone which apparently you can only get that with the cellphone at the same time. The only way to do it was to either get a whole new contract or to cancel the contract within the 14 working days and then take a new contract. Yet I'm still struggling to cancel this contract. This should of been so easily to sort out, yet it's such a mess.

I've phoned Mondo and MTN numerous times with each company just asking you to explain the story while they transfer you to different departments which you need to explain the story again to the new operator just for them to blaming the other and nothing gets resolved, also note that this is the cancellation department which takes (5min to 30 min on hold, to talk to them).

I'm so tired of phoning and waiting on the line like a fool while they trick you too make it seem like something is being done and ask that you phone back in 2 weeks yet at the end of the day nothing is done and they ask you to phone back. I've phoned multiple months and at the end you feel like nothing is being done and you need to waste 2 hours of your life to phone in to get transfered around/dropped called and at the end for them to direct it to their manager yet nothing is done. It's almost been a year and I've phoned multiple times. at this point you are thinking of going to court.

I even gave Mondo an out by saying to to just charge me for the contract and not the phone since I am getting the data package. yet I'm still getting charged the full amount.

It seems like Mondo and MTN don't want to waiver the contract cancellation fee so the customer is made to suffer while nothing is done and they just fight against each other.

I am basically still paying for a cellphone that I had for about 2 days that I had to struggle to returned to Mondo.

I just want my money back and this contract cancelled.